Note: The job is a remote job and is open to candidates in USA. Harnham is seeking a Technical Account Manager to manage and grow long-term relationships with key public sector and healthcare customers. The role focuses on executive stakeholder management, customer retention, account strategy, and identifying cross-sell and upsell opportunities across complex SaaS, data, analytics, AI/ML, and workflow environments.
Responsibilities
- Manage multiple strategic accounts with seven-figure annual contract values
- Build strong relationships with executive sponsors and senior stakeholders
- Develop multi-year account strategies focused on retention, satisfaction, and growth
- Identify and close expansion opportunities within existing accounts
- Partner with technical and implementation teams to understand customer needs and communicate platform value
- Navigate complex technology environments involving data, integrations, analytics, AI/ML, and workflow solutions
- Travel approximately 10–15% for customer meetings and onsite engagements
Skills
- 7+ years of experience in technical account management, strategic account management, customer success, enterprise sales, or a similar role
- Proven experience managing complex SaaS customers and multi-year relationships
- Strong public sector experience, ideally with state-level organizations or public health agencies
- Proven success growing existing customer relationships and generating new business
- Strong executive communication and relationship management skills
- Technical fluency with the ability to understand and communicate complex technology and data solutions
- Comfortable working in a fast-paced, entrepreneurial environment with limited structure
- Willingness to travel 10–15%
- HealthTech, healthcare, or Health & Human Services experience strongly preferred
Company Overview
Company H1B Sponsorship