Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) is a comprehensive cloud platform provider, and its Applied AI Solutions organization develops business applications for companies worldwide. The RFID Store Operations Engineer will lead customer-focused programs for Just Walk Out RFID technology, defining end-to-end retail solutions, improving launch processes, identifying product gaps, and driving scalable implementations across sales, product, engineering, and operations teams.
Responsibilities
- Understand the business/operational needs and challenges of JWO’s RFID customers, across our current verticals
- Stay current on the features and benefits of JWO’s latest RFID products and tools, as well as their constraints and limitations
- Provide RFID customers the right (in-store and back-of-house) RFID solution the first time, proven with quantitative before/after data
- Adhere to, enforce, and improve our store configuration and launch process, in partnership with sales and implementation teams
- Identify any gaps in JWO’s RFID product offering and escalate them to our product team for short-term mitigations and long-term solutions
- Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills
- 25% expected travel based on business needs
Skills
- Bachelor's degree or above in STEM (Science, Technology, Engineering, and Mathematics)
- 5+ years of Microsoft Office products and applications experience
- Experience working in a fast-paced and highly cross-functional organization
- 5+ years optimizing designs, processes, and/or products in retail and/or engineering
- Experience working directly with customers and delivering products/solutions with quantitative impact
- Experience and technical background in defining standardized processes and scalable software tools
- Experience in Lean Management, Six Sigma and other operations engineer tools
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
- Experience in retail, operations and/or business management
- Experience building or using optimization software (system design, multi-step processes)
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance, including medical, dental, vision, prescription, Basic Life & AD&D insurance, and an option for Supplemental life plans
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
- Flexible work hours and arrangements
- Employee-led affinity groups
- Ongoing events and learning experiences
- Mentorship and other career-advancing resources
Company Overview
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