Note: The job is a remote job and is open to candidates in USA. Evinced develops AI-enabled tools and frameworks that help developers build accessible web and mobile applications. The Technical Account Manager will own technical relationships with strategic enterprise customers, lead onboarding and product adoption, troubleshoot complex issues, conduct customer engagements, and partner with Account Executives on outcomes, expansion, and renewal.
Responsibilities
- Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion
- Own onboarding and time-to-value. Build and execute the customer onboarding plan, partnering with Sales and Solutions Engineers
- Drive adoption & Utilization within our product line
- Troubleshoot complex issues - working closely with Support on tickets and bugs
- Conduct QBRs, user interviews, customers’ on-sites,, high-quality demos and training sessions
- Partner with your enterprise Account Executives to align on customer outcomes, expansion, and renewal
Skills
- 3+ Years experience in B2B SaaS, with Fortune 1000 enterprise customers
- Able to manage multiple high-priority accounts with a proactive, solutions-first approach
- Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments
- Strong technical communicator with deep customer-facing experience, able to simplify complex concepts for both developers and executives
- Able to tell a data-backed value story — usage, adoption, and ROI — and present it to senior customer stakeholders
- Willingness to travel for customer onsites/conferences and internal meetings
- Ability to understand code and work across multiple development environments
- The role is fully remote, must be based in USA, EST time zone (any of the states)
- Bonus: Strong web and mobile technical knowledge, including testing frameworks like Selenium, Playwright, Appium, and Espresso; CI/CD pipelines & accessibility knowledge is a plus
Benefits
- The role is fully remote, for someone based in any of the USA states in the EST time zone.
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