Note: The job is a remote job and is open to candidates in USA. Lifetouch, part of the Shutterfly family of brands, provides photography services rooted in its long-standing Picture Day tradition. The Inside Sales Representative will sell photography services to preschools and daycare centers by conducting outbound outreach, identifying customer needs, promoting offerings, and guiding prospective accounts through the sales process to close. The role also manages customer relationships, documents sales activity in Salesforce, provides support, and protects confidential information.
Responsibilities
- Makes outbound calls (expected to make approximately 40-60 calls per day, using a targeted lead list, to identify decision makers, build relationships and facilitate the sales process (from initiation to close)
- Builds and retains account/customer relationships, after closing the business, including rebooking the next season
- Uses customer relationship management (CRM, specifically Salesforce) system to efficiently and accurately documents sales process status, track contacts as well as enter and update data
- Uses Lifetouch’s consultative selling strategy and approach, consistently, to maximize sales. Listens carefully to ensure prospective customer’s needs are understood and addressed as well as effectively responds to and overcomes objections
- Demonstrates knowledge and expertise by clearly explaining product/service features and benefits, pricing, commission, execution and collection process
- Provides professional customer support by speaking clearly, checking for understanding, offering solutions and additional assistance, working efficiently and following up
- Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times
Skills
- 1 – 3 years sales and/or customer account service/support
- High School diploma, GED or equivalent experience
- Telephone sales with daily goals, strongly preferred
- Using in a customer relationship management system/platform (e.g., Salesforce), preferred
- Post-secondary education, preferred
Benefits
- This position may be eligible for a bonus incentive
- This position may be eligible for health benefits
- This position may be eligible for a 401K program
- This position may be eligible for other employee perks
- This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.
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