Note: The job is a remote job and is open to candidates in USA. Valeris is a life sciences commercialization partner that provides data, strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies commercialize products and improve patient access to medications. The Technical Account Manager serves as the primary client contact within IT, overseeing requests, tickets, initiatives, project timelines, communications, metrics, and technology solutions across client and cross-functional teams.
Responsibilities
- Act as the single point of contact for all client-related inquiries within the Valeris IT organization
- Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
- Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives
- Collaborate with operations to bring innovative technology ideas and solutions to clients
- Participates in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable
- Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
- Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
- Facilitate communication between cross-functional teams to ensure alignment and transparency
- Analyze and report on key performance metrics, identifying areas for improvement
- Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues
- Perform other duties as assigned
Skills
- Bachelor's degree in computer science, business administration, or related field, or equivalent experience required
- Proven experience in product management, project management, and client success roles, including client management and setting expectations
- Experience working with internal and external clients to define business and technical needs and provide technical solutions
- Strong understanding of technology solutions and their application in a business context
- Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills
- Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
- Experience eliciting requirements and diagramming process flows
- Ability to work collaboratively in a fast-paced environment
- Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution
- While coming into the office can be helpful for relationship building, this is a fully remote position
- While performing the duties of this job, the employee is regularly required to talk or hear
- The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms
- Experience working in healthcare and information technology fields is a strong plus
- Experience with web services and data feed integration preferred
- Experience with Salesforce software a plus
- Experience working with Project tracking software preferred
- A good understanding of SDLC process (Waterfall, Agile) is preferred
- Prefer candidates who can type at least 35 words per minute with 97% accuracy
- Although very minimal, flexibility to travel as needed is preferred
Benefits
- Fully remote position
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- A diverse and inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Company Overview