[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. TRACTIAN is recognized as an innovator in industrial technology, focusing on driving lifetime value and growth within its global customer base. As a Technical Account Manager, you will manage customer projects in the manufacturing maintenance sector, ensuring satisfaction and operational excellence.

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources
• Drive customer accounts growth by delivering successful ROI and relationship building
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Skills

• Business-driven mindset and customer facing experience
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry
• Experience in management of projects and small teams
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders
• Strong analytical and problem-solving skills, with a focus on continuous improvement
• Bachelor's degree in Engineering or a related field
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America
• Valid driver's license with a good standing record
• Maintenance specific experience with usage of CBM and CMMS tools
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Benefits

• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Wellhub Membership - Access a wide range of gyms and training programs.
• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Company Overview

Tractian is a machine intelligence company that provides condition monitoring and asset performance management for industrial operations. It was founded in 2019, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://tractian.com.

Company H1B Sponsorship

TRACTIAN has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.