Note: The job is a remote job and is open to candidates in USA. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. As a Technical Account Manager, you will serve as a strategic technical partner to enterprise customers, ensuring successful deployment and ongoing value realization from Claroty’s platform.
Responsibilities
- Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value
- Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
- Proactively identify risks, gaps, and opportunities for improvement across customer environments
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
- Support escalations and complex technical scenarios in partnership with Support and R&D teams
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives
- Travel up to 30% to support on-site engagements, workshops, and strategic meetings
Skills
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
- Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
- Solid understanding of cybersecurity principles and secure network architecture
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
- Customer-centric mindset with the ability to build trusted, long-term partnerships
- Candidates should be comfortable with onsite work 5 days a week in Rio de Janeiro
- Willingness to travel up to 30%
- Network and Cybersecurity Certifications (CCNA, Security+) certification are a plus
- Experience with Operational Technology (OT) environments and industrial networks – a strong advantage
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