Note: The job is a remote job and is open to candidates in USA. ArmorPoint is a cybersecurity company seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for their cybersecurity services portfolio. The TAM will be responsible for ensuring client satisfaction, driving product adoption, and managing technical relationships with clients to optimize their use of ArmorPoint products and services.
Responsibilities
- Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs
- Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs
- Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services
- Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services
- Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives
- Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities
- Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention
- Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends
- Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs
- Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations
- Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients
- Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction
- Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration
- Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented
- Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed
- Other duties as assigned
Skills
- High School Diploma or GED equivalent, required
- Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience)
- Minimum 2 years hands-on with SIEM and EDR
- Minimum 2 years supporting SOC operations
- Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac
- Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences
- Reliable high-speed internet connection and backup internet solution
- Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration
- High aptitude in security technology and business acumen
- Excellent written and verbal communication skills
- Exceptional organization and time management skills
- Consistently execute and deliver on tasks on time
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Independent, self-starter, team player with a positive attitude
- Preferred certifications: Security+, PMP, or equivalent certifications/work experiences
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