Note: The job is a remote job and is open to candidates in USA. Trafilea is a Consumer Tech Platform for Transformative Brand Growth, building the AI Growth Engine that powers the next generation of consumer brands. The Tech Manager Operations role involves leading the transformation of IT Operations into a highly automated system that enhances business performance, focusing on rebuilding operations, incident management, and team scaling.
Responsibilities
- You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue)
- Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
- Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
- Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
- Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
- Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
- Build and scale a high-performance Tech Ops team (2–5 hires per quarter)
Skills
- 5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar)
- 3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability
- Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)
- Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
- Hands-on experience managing incident management systems, service desks, and escalation processes at scale
- Experience working in fast-paced, high-growth environments with constant prioritization changes
- Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost)
- Proven experience building or scaling teams (hiring, structuring, performance management)
- Experience working with KPIs, dashboards, and data-driven decision making
- Strong communication skills with the ability to interact with technical and non-technical stakeholders
- Advanced English level (you'll work with global teams)
Benefits
- 100% Remote, USD competitive salary, paid time off, and more.
Company Overview