Note: The job is a remote job and is open to candidates in USA. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. In this role, you will lead a team responsible for the implementation of next-generation technologies, ensuring customer and employee success while driving operational excellence.
Responsibilities
- Lead an implementation team that services customers
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
- Managing supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
- Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
- Manage escalations and support sales and other teams in the pre-sales process
- Cultivate trusted relationships with customers
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
Skills
- 5+ years of software services experience at a software vendor or consulting firm
- 2+ years in people management
- Has grown and led a team of customer-facing software consultants
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
- This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Company Overview
Company H1B Sponsorship