Note: The job is a remote job and is open to candidates in USA. Function Health is a consumer health technology company focused on providing comprehensive, accessible health insights. The Team Lead, Testing Operations will optimize and manage testing operations workflows, oversee the results and requisition lifecycle, lead Ops Associates, triage issues, track performance, and improve processes to support a reliable member experience.
Responsibilities
- Support Daily Operations: Execute and maintain day-to-day operational workflows — including overseeing the TNP process, managing the QC requisitions queue, and overseeing order generation via the Admin UI order management queue — with a focus on reliability, accuracy, and timeliness in collaboration with internal teams
- Issue Triage and Resolution: Monitor and triage operational issues — including ensuring coverage for member results and clinician notes inquiries via Intercom — coordinate with internal teams to troubleshoot, and escalate when needed to minimize disruption
- Data Tracking and Reporting: Collaborate with internal team members by supporting data collection and analyzing trends that impact member experience
- Process Maintenance and Optimization: Identify inefficiencies in testing operations (results & requisition lifecycle) workflows, and identify and drive forward continuous improvement opportunities to increase efficiency, consistency, and scale
- Cross-functional Collaboration: Work closely with clinical partnerships, operations, and product teams to support the implementation of new processes and communicate operational needs
- Team Management: Manage a team of Jr. Ops Associates and Ops Associates, ensuring coverage across all testing operations workflows
- Documentation and SOPs: Maintain up-to-date documentation for operational procedures and support the development of new standard operating procedures as needed
Skills
- 2+ years of experience in operations roles with experience leading teams and scaling processes in fast-paced environments
- Experience in healthcare, diagnostics, logistics, or similarly regulated, process-driven fields
- Comfortable managing operational challenges, proactively identifying issues, and collaborating with cross-functional teams to find solutions
- Strong technical aptitude and the ability to quickly learn and navigate tools, systems, and workflows
- Clear and effective communicator with strong interpersonal skills and a collaborative mindset
- Analytical thinker with a sharp eye for detail—able to interpret data, recognize patterns, and support continuous improvement
- Highly organized and dependable; skilled at managing multiple priorities and following through on execution
- A team player who can take ownership of their work while contributing to broader team goals
- Start-up experience, particularly in early-stage technology companies
- Familiarity with healthcare or wellness industry design considerations
- Proficiency in spreadsheets (Google Sheets and Excel), CRM systems, and ability to learn internal tools
- Experience in fast-paced, high-growth startup environments is a plus
- Prior education or experience in the health and medical space strongly preferred
Benefits
- Competitive salary and benefits package
- Flexible working hours
- A dynamic work environment where creativity and innovation are encouraged
Company Overview