Note: The job is a remote job and is open to candidates in USA. OnPay is a fast-growing software company providing cloud-based payroll, HR, and benefits solutions for small to midsize businesses. The Tax Resolution Analyst will resolve complex payroll tax discrepancies by preparing and auditing amended returns, reconciling historical payroll data, and working with federal, state, and local tax agencies to address notices, penalties, and account discrepancies.
Responsibilities
- Prepare, review, and file federal, state, and local amended tax returns (e.g., Form 941-X, Form 940-X, W-2c, state quarterly amended returns, and local tax reconciliations)
- Recalculate historical taxable wages, tax withholdings, and employer contributions to ensure proper compliance and accurate adjustment calculations
- Reconcile gross-to-net payroll data against quarterly and annual tax filings to pinpoint discrepancies
- Investigate, track, and resolve tax notices, penalty assessments, and tracer letters from federal, state, and local jurisdictions
- Communicate directly with tax agency representatives to discuss agency adjustments, secure penalty abatements, and negotiate resolution timelines
- Perform root-cause analysis on tax errors to prevent recurring agency notices and compliance issues
- Maintain detailed documentation and audit trails for all filed amendments and tax correspondence
- Stay current on changing federal, state, and local payroll tax legislation affecting amendments and filing guidelines
- Perform other related duties as assigned
Skills
- * Hands-on experience navigating IRS e-services and state government tax portals
- * Exceptional attention to detail, strong problem-solving capabilities, and clear written/verbal communication skills for agency negotiations
- * Adaptable and comfortable operating in a fast-paced, startup-like environment
- * Team-oriented, resilient, proactive and solutions-focused
- * Customer-service mindset: clear communication, patience, and professionalism when working with stakeholders
- * Ability to manage multiple requests and prioritize effectively
- * Must be highly organized, dependable and self-disciplined with a strong work ethic
- * Solid analytical skills, ability to learn at a fast pace
- * 3–5 years of dedicated experience in payroll tax processing, payroll auditing, or payroll tax resolution, with demonstrated expertise in filing multi-state tax amendments (Form 941-X, W-2c, etc.)
- * Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience
- * Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) preferred
Benefits
- Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.
- 4 weeks PTO + paid holidays
- Medical/Dental/Vision
- Short- & Long-Term Disability
- Life Insurance
- Fertility Benefits
- Parental Leave
- A 401(k) with company match
- Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.
Company Overview