Note: The job is a remote job and is open to candidates in USA. OneSource Virtual delivers Workday-focused technology and expert services that automate payroll, tax, earned wage access, accounts payable, and benefits operations. The Tax Account Manager manages customer engagement for tax operations, serves as a customer advocate and tax subject matter expert, and drives strategic planning, service quality, escalations, and collaboration across customer and internal teams.
Responsibilities
- Enhance and maintain customer relationships via regular engagement, leading customer analytic review, ROI attainment and roadmap planning
- Serve as an operations customer advocate and liaison throughout the OSV organization as needed for customer changes (bank, company, ADM)
- Form relationships with the SDM, CSM and Account Executive teams in building an understanding of customer requirements and business drivers
- Serve as the tax primary point of contact for customer resources and ensure effective communication and hand offs occur within service delivery support teams
- In coordination with payroll and garnishments, prepare recurring operations reports for customers and narrate strategic value/ROI of OSV services in addition to basic service delivery metrics, KPIs, and SLAs. Solicit customer feedback and obtain strategic vs tactical objectives
- Communicate change to services, technology platforms, and products to assigned customers
- Partner with Customer Teams, Product, and R&D to bring forth people, process and technology enhancement ideas and assist with associated deployment
- Support customer renewal and reference programs
- Responsible for managing customer tax account escalations and resolving complex customer problems
- Acts as the tax account subject matter expert for assigned customers and Demonstrate knowledge of OSV services and processes to advise customers on tax best practices
- Perform ongoing gap analyses and identifies solutions to ensure OSV delivers quality services
- Proactively lead roadmap planning to ensure year-end and quarter-end processing is managed effectively
Skills
- Bachelor's degree
- 4+ years of experience in Maintenance and/or Managed Services as well as customer relationship management role
- Functional knowledge of human resources outsourcing with emphasis on tax
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)
- Experience with internal OSV BPaaS processes and procedures
- Extensive Workday exposure in services bureau or customer
- Functional knowledge of human resources outsourcing with emphasis on payroll and garnishments
- Prior HR services portfolio management, Customer Engagement Management, or Account Executive role in HR Services Industry, preferred
Benefits
- Remote work
- Values-based culture
- Upward mobility
- Professional development with opportunities of all kinds
Company Overview
Company H1B Sponsorship