Note: The job is a remote job and is open to candidates in USA. Hungryroot is using AI to build a consumer-centric food and wellness company that delivers healthy groceries, recipes, and supplements. The Systems Operations Support Analyst will provide off-hours support for the fulfillment platform by monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly. The role also includes developing small Python automation tools, supporting application enhancements, and improving operational reliability and documentation.
Responsibilities
- Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours
- Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours
- Respond to production alerts and operational support requests with urgency
- Identify, triage, troubleshoot, and resolve production issues using established runbooks
- Investigate issues across application logs, databases, APIs, and code to determine root cause
- Perform debugging and log analysis to quickly isolate failures
- Document findings and resolutions to improve future incident response
- Independently resolve low-to-medium complexity incidents
- Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate, providing:
- Issue summary
- Impact assessment
- Root cause (if known)
- Troubleshooting performed
- Recommended next steps
- Develop and maintain small Python scripts and automation tools
- Support low-risk enhancements and bug fixes within fulfillment applications
- Perform routine system maintenance, cleanup, and technical debt work
- Improve operational runbooks and support documentation
- Identify recurring operational issues and recommend long-term fixes
- Partner with engineering teams to improve system reliability and monitoring
Skills
- 2+ years of experience in software engineering or systems support (WMS/OMS etc)
- Experience supporting fulfillment, warehouse, & supply chain systems and processes
- Intermediate Python proficiency
- Intermediate SQL skills for investigation and data analysis
- Experience working with JSON APIs
- Experience troubleshooting production applications
- Ability to investigate issues using logs, databases, and application code
- Strong analytical and critical-thinking skills
- Excellent written and verbal English communication
- Experience using Jira, Confluence, or similar collaboration tools
- The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call
- You can work remotely anywhere in the US
- The employer will not sponsor applicants for work visas
- Experience with Docker
- Experience with monitoring and alerting platforms
- Familiarity with CI/CD pipelines
- Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.)
Benefits
- Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
- Equity
- Unlimited vacation policy
- Universal paid parental leave
- Monthly Hungryroot credit for delicious, healthy groceries
- Comprehensive health, vision, dental, and life insurance
- 401k with Company Match
- A work from home stipend to support your initial home-office setup
Company Overview