Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global provider of business and technology services. The Systems Application Analyst III supports healthcare technology solutions by designing, implementing, testing, and maintaining applications, while coordinating migrations, training, troubleshooting, and end-user support. The role serves as a subject matter expert and escalation point, leads application initiatives, and mentors team members.
Responsibilities
- Lead complex application initiatives and enterprise-wide projects in partnership with operational and technical stakeholders
- Design, configure, implement, test, and support application solutions to meet business and clinical requirements
- Serve as the primary escalation point for application-related issues and support activities
- Mentor team members on application design, workflow optimization, troubleshooting, and best practices
- Identify and recommend technology solutions to enhance operational efficiency and user workflows
- Coordinate communication, implementation activities, and support efforts for recurring software updates and enhancements
- Facilitate collaboration among end users, technical teams, and leadership to ensure effective communication and successful project outcomes
- Establish and maintain quality assurance processes to protect the integrity of production systems and integrated third-party applications
- Evaluate and communicate cross-application impacts of system configurations, upgrades, and enhancements
- Prioritize team initiatives and adapt resources based on organizational needs
- Apply project management methodologies to support planning, implementation, and execution of initiatives
- Lead root cause analysis efforts and develop strategies to improve troubleshooting effectiveness
- Foster accountability, teamwork, and ownership of projects and operational responsibilities
- Stay informed of industry trends, IT best practices, and emerging technologies to support continuous improvement
- Support a culture of service excellence by effectively interacting with patients, customers, and stakeholders while demonstrating professionalism, respect, and empathy
Skills
- Minimum of five (5) years of relevant application support experience
- Epic Willow Ambulatory Certification required
- Bachelor's degree in nursing, Computer Science, Information Systems, or a related field or equivalent combination of education and relevant experience may be considered
- Two years of project management and/or application leadership experience preferred
- Epic Willow Inventory Certification highly preferred
Benefits
- This position may also be eligible for incentive compensation based on individual and/or company performance.
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending or health savings account
- Life insurance
- AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
- Remote work
Company Overview
Company H1B Sponsorship