[Remote] Systems Analyst - Field Support Services

Note: The job is a remote job and is open to candidates in USA. Hard Rock International is a globally recognized brand seeking a Systems Analyst I to support their IT department. The role involves configuring, supporting, maintaining, and implementing applications and hardware based on business needs while collaborating with various departments and external vendors.

Responsibilities

• Provide hardware support for front-of-the-house applications
• Assist with resolving outstanding issues reported in the ticketing system by the business
• Support new openings with on-site technical and operational support
• Contribute to the development, updating, and maintenance of clear, comprehensive technical and user documentation
• Configure new and existing applications in accordance with established specifications
• Adhere to operational IT processes and procedures
• Escalate complex issues to appropriate team members as necessary

Skills

• Bachelor's degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• 1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable
• Self-motivated, organized, and detail oriented
• Ability to thrive in a fast paced and team-oriented environment
• Strong problem-solving skills and analytical mindset
• Excellent communication and interpersonal skills
• Proven ability to work in a cross functional team
• Willingness to travel as required by IT Management (domestic & international)
• Experience working in a hospitality related industry a plus
• Familiarity with point-of-sale, inventory systems, seating system, KDS a plus
• Multi-lingual a plus

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance
• Benefits may vary with employment status
• To see our fill list of Team Member Benefits please visit our career site: [www.gotoworkhappy.com/benefits](http://www.gotoworkhappy.com/benefits)

Company Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. It was founded in 1971, and is headquartered in Davie, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hardrockhotels.com.

Company H1B Sponsorship

Hard Rock International has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.