Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers by providing affordable home financing and professional service. The Systems Analyst supports the Retail Operations/Sales Division through basic system support, user administration, configuration assistance, troubleshooting, testing, ticket resolution, and process improvement for loan origination and vendor applications.
Responsibilities
- Assist with configuration settings for workflow and reporting on Loan Origination Systems and Sales systems
- Respond to Operations/Sales Escalations desk tickets ensuring proper SLAs on ticket resolution and escalate as needed
- Test reported defects and provide feedback to senior analysts to ensure accurate representation for defect documentation and resolution
- Troubleshoot basic user interface issues
- Support communication of system outages and bugs
- Assist in developing training materials
- Perform quality control checks on operational details
- Collect user suggestions and relay validated Escalate all suggestions to senior analysts
- Participate in user acceptance testing, and Post-Production Validation as needed
- Support process improvements using Automation and Lean concepts
- Perform other duties, as assigned
Skills
- Minimum one year experience in Agile/scrum and SDLC awareness
- Knowledge of system requirement documentation, software testing procedures, user scenarios, and bug reporting/validation
- Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques
- Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams
- Basic knowledge of mortgage industry
- Familiarity with software testing and bug reporting
- Strong desire to learn systems and processes
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Commitment to company values
- Customer Service - Proactive attention to each person
- Integrity - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence – Deliver the unexpected
- Associate's degree directly related to the position or equivalent, preferred in computer, business or related field
- Good understanding of Agile and SDLC methodologies and software packages related to project tracking and management (JIRA, Workfront, ClickUp), preferred
- Experience with usability and/or training on human computer interactions and workflow best practices, preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- LTD insurance
- 401(k) with employer match
Company Overview