Note: The job is a remote job and is open to candidates in USA. ScriptPro develops and supports pharmacy robotics, software, and services for pharmacy settings. The Systems Administrator I provides remote technical support for customer production systems, troubleshooting hardware, software, operating systems, databases, and infrastructure while maintaining system performance, availability, and customer satisfaction.
Responsibilities
- Maintain, analyze, troubleshoot, and repair ScriptPro customer infrastructure, including servers, hardware, peripherals, applications, operating systems, and system configurations
- Support and maintain complex production systems, procedures, and database performance while conducting technical analysis and system tuning as needed
- Perform remote software configurations, upgrades, maintenance, and triage activities while troubleshooting complex issues across physical and virtual server environments
- Manage overall server and system health through proactive monitoring, preventative maintenance recommendations, system tuning, and hardware replacement recommendations
- Execute and support backup, restore, failover, and disaster recovery procedures, including simulations and testing necessary to support customer business continuity
- Provide Windows Server and Windows Update Services support and assist with the deployment of approved software and custom packages
- Collaborate with Systems Administration leadership, Field Operations, Engineering, Customer Support, and other internal teams to drive continuous improvement in product quality, system reliability, customer satisfaction, and service metrics
- Accurately document troubleshooting, technical findings, customer communications, resolutions, and other job functions within Siebel or other designated service-management systems
- Conduct or participate in customer meetings as needed to review service performance, technical concerns, customer satisfaction, and issue resolution
- Participate in the on‑call support rotation
- Perform other duties as assigned
Skills
- * Associate's or Bachelor's degree in engineering, information technology, computer science, or a related technical field preferred
- * 2+ years of related experience in technical support, systems administration, or a similar IT environment
- * Experience using SQL query tools to troubleshoot database issues and working knowledge of Microsoft SQL Server administration
- * Strong working knowledge of current Windows desktop and Windows Server operating systems, including client-server troubleshooting
- * Working knowledge of relational databases, Windows services, system configuration, and general systems administration concepts
- * Experience using modern remote-support and remote-desktop technologies
- * Familiarity with ticketing or service-management applications and working within SLA-driven support environments
- * Ability to support proprietary software applications and troubleshoot interactions between applications, operating systems, hardware, and databases
- * General knowledge of IT industry best practices, system administration, cybersecurity, and related technologies
- * Demonstrated ability to work independently in a remote environment, manage priorities, and maintain strong attention to detail with limited direct supervision
- * Strong technical aptitude, analytical thinking, troubleshooting, and problem-solving skills
- * Excellent customer service skills with clear and effective written and verbal communication
- * Ability to manage multiple issues with varying priorities while consistently meeting individual and team goals
- * Must have high-speed reliable internet access with a hard-wired connection
- * Must have a distraction free home office workspace
- * Must be willing to participate in video virtual meetings (camera on)
- The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States
- Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential
- * Associate's or Bachelor's degree in engineering, information technology, computer science, or a related technical field preferred
- * CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications
- * Experience supporting physical and virtual Windows Server environments
- * Experience with backup, restoration, disaster recovery, and business continuity processes
- * Experience supporting Microsoft SQL Server environments
- * Knowledge of the healthcare industry and/or medical insurance billing
- * Knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations
- * Multilingual skills in Spanish, Arabic, or French
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-Term Disability
- Company Paid Life Insurance and Long-Term Disability
- 24/7 on-campus gym
- Vitality Wellness Program that helps lower your premium costs
- Paid Time Off (PTO)
- Parental Leave
- Nine paid holidays
- Paid volunteer hours
- Employee Assistance Program
- Company-sponsored events and team-building activities
- 401(k) Retirement Plan with company match
- Financial investment services
- Employee discounts on products and services
Company Overview