Note: The job is a remote job and is open to candidates in USA. Visual Edge IT provides managed IT services, cybersecurity, print solutions, and document workflow services to organizations nationwide. The Systems Administrator will support the Managed Services Operations team by administering critical platforms, maintaining secure and reliable systems, managing integrations and user access, producing operational reports, and driving automation and continuous improvement.
Responsibilities
- Administering user accounts, role-based permissions, multi-factor authentication (MFA), and tenant configurations across key Managed Services platforms including SentinelOne, Adlumin, Auvik, Liongard, ConnectWise, IT Glue, Microsoft 365, and other operational systems
- Maintaining platform health through consistent governance of tenant configurations, asset organization, tagging standards, documentation, and system administration best practices
- Supporting the complete lifecycle of platform agents, including onboarding, offboarding, deployment validation, integrations, automation workflows, and telemetry monitoring
- Managing user provisioning, licensing, permission requests, and system configuration changes to ensure secure and efficient platform operations
- Creating recurring operational, security, compliance, asset, and customer-facing reports that provide valuable insights to leadership and clients
- Supporting the configuration, maintenance, and troubleshooting of integrations between Managed Services platforms and business systems
- Developing and maintaining standard operating procedures, knowledge base articles, platform documentation, and administration guides that improve consistency and operational efficiency
- Preparing platform metrics, operational reporting, and customer-specific data for monthly, quarterly, and annual business reviews
- Serving as a key operational liaison between internal teams, vendors, security partners, and managed service providers to coordinate escalations, platform changes, and issue resolution
- Participating in continuous improvement initiatives focused on automation, reporting, platform optimization, and operational scalability
- Assisting with the testing, implementation, and rollout of new tools, features, and platform enhancements that strengthen our Managed Services Operations
Skills
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or a related field, or equivalent professional experience
- 3–5 years of experience administering enterprise IT systems, managed services platforms, security solutions, or business applications
- Experience managing multiple enterprise SaaS platforms within a fast-paced IT or Managed Services environment
- Strong understanding of identity management, user provisioning, role-based access control, licensing, tenant administration, and security best practices
- Experience creating technical documentation, operational procedures, and knowledge base content
- Excellent analytical, troubleshooting, organizational, and problem-solving skills
- Strong communication skills with the ability to collaborate across technical and business teams
- A proactive mindset with a passion for automation, process improvement, and operational excellence
- Microsoft 365 Administration, including user management, licensing, security policies, and tenant administration, along with experience supporting enterprise collaboration environments
- ConnectWise Manage, IT Glue, Liongard, or Auvik, with a strong understanding of managed services operations, documentation standards, automation, and infrastructure visibility
- SentinelOne, Adlumin, or other cybersecurity platforms, including experience supporting endpoint protection, monitoring, security operations, and platform administration
- Experience working within a Managed Services Provider (MSP) or Managed Security Services Provider (MSSP) environment, supporting multiple customers while balancing operational efficiency, security, and service excellence
Benefits
- PTO
- Nine paid holidays per year
- Career growth opportunities through internal hiring and promotion
- Training programs
- Medical insurance
- Health Savings Account (HSA)
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Voluntary life insurance
- Employee assistance program
- Wellness programs
- A $50k life insurance policy provided at no cost to employees
- 401(k) program
- Employer 401(k) match: 100% of an employee’s contribution up to the first 3%, plus an additional 50% match on the next 2% of the employee contribution
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