Note: The job is a remote job and is open to candidates in USA. Frankenmuth Insurance is seeking a Systems Administrator to develop and maintain large computer applications and enterprise systems. The role monitors system performance, resolves complex hardware and software issues, coordinates maintenance and outages, supports business units, maintains licensing compliance, develops application support processes, and contributes to project teams.
Responsibilities
- Following defined processes, performs daily monitoring of applications/systems and enterprise systems (such as Active Directory, Imaging, E-mail, Thunderhead, Guidewire, and Peoplesoft), verifying the integrity and availability of systems hardware and software and related infrastructure
- Installs, updates, configures and monitors application/systems, working with other IT teams to ensure appropriate groups and security rights exist
- Ensures enterprise consistency and integration where appropriate
- Using problem management procedures, investigates and resolves software and hardware problems, handling problem recognition, research, isolation, resolution and follow-up
- Coordinates and manages scheduled maintenance and unscheduled outages
- Prepares standard statistical reports
- Creates application documentation as necessary
- Provides support and assistance to peers during problem resolutions situations, at times after normal business hours
- Leads crisis calls and coordinates efforts with other IT groups
- Provides status updates to users, supervisors, and management regarding problem resolution efforts
- Documents all solutions and communications
- Works with vendors to resolve hardware and software issues while keeping supervisor and other Help Desk staff informed on progress
- Provides technical direction to business units
- May coordinate and execute basic training for new employees on computer hardware, software, and security
- Works with appropriate IT groups to meet business unit needs
- Coordinates licensing programs with vendors
- Prepares budget information
- Ensures process are maintained and updated
- Serves as a contributing member of project teams, or leader of project teams, coordinating resources to ensure achievement of project activities
- Perform other duties as assigned
Skills
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Bachelor's degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience
- A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process
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