Note: The job is a remote job and is open to candidates in USA. Integris is a leader in future-ready managed services, dedicated to empowering clients and employees through innovative technology solutions. They are seeking a Systems Administrator to provide advanced support for desktop, server, and network infrastructure while serving as an escalation point for Support Technicians. This role requires a candidate based in Southern California for onsite client support when necessary.
Responsibilities
- Initial contact for inbound phone and chat support request
- Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients
- Acts as the first line of escalation for Support Technicians
- Provide onsite support for Managed Services clients
- Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency
- Provide intermediate technical support and guidance to end-users and assist in resolving technical issues
- Document system configurations, procedures, and troubleshooting steps
Skills
- Associate degree in computer science or similar field -OR- 2 years of IT experience preferred
- Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience
- Strong infrastructure and troubleshooting skills
- Valid driver's license
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Company Overview