Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology is a global technology and professional services company that supports U.S. government, defense, and intelligence agencies. They are seeking a Systems Administrator to maintain and optimize computer system workflows, deliver desktop support, and ensure the reliable operation of various hardware and software systems.
Responsibilities
- Maintain and optimize computer system workflows to ensure continuous, smooth operations
- Deliver desktop support and troubleshoot issues. Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (VoIPs, DVTCs)
- Image workstations and laptops using both manual and automated deployment methods
- Maintain and update equipment drivers, firmware, and software updates to keep systems current
- Troubleshoot system/network hardware and software issues efficiently to minimize downtime
- Promptly resolve network issues and provide routine tech support for customers. Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues
- Maintain a basic understanding of printer hardware (HP, Lexmark), KVMs, and peripherals
- Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus)
- Solid understanding of system administration concepts, including DHCP, DNS, Active Directory, NTFS permissions, BitLocker, and Print/File services
- Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines
- Work with the Cybersecurity team with security violations and assist in ensuring all systems and users remain compliant with organizational standards
- Collaborate with the logistics team to accurately account for hardware asset inventory (systems, printers, VoIP, etc.)
- Provide advice, training, and technical guidance to end-users to enhance productivity
- Provide work leadership and mentorship to less-experienced staff members
- Work with management to evolve current processes and stay informed of rapidly changing technology
- Apply analytical skills to perform root cause analysis, moving from reactive fixes to proactive solutions
- Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via email and phone
- Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment
- Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality
- Participate in special projects as assigned
- This position may require occasional early evening maintenance and on-call support after hours
Skills
- Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany. In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience
- 3+ years of systems administration experience required
- Must possess and maintain a Top Secret/SCI Clearance
- BA/BS degree or equivalent experience required
- Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire
- Must be able to occasionally lift heavy items, e.g. HP printers, PCs, monitors, and etc
- Additional specific certifications may be required
- Experience supporting military and multinational customers preferred
- Experience with direct customer support for both internal and external customers
- Experience with implementing and maintaining systems documentation
- Knowledge of basic TCP/IP and networking concepts (layer-1 connectivity, DHCP, DNS troubleshooting)
- Basic Active Directory knowledge and familiarity
- Familiarity with STIG Viewer
- Batch scripting and/or Powershell a plus
Benefits
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview