Note: The job is a remote job and is open to candidates in USA. Fay Nutrition is a digital health platform focused on making high-quality nutrition care accessible and affordable. They are seeking a Lifecycle Operations Associate to manage outbound outreach and early lifecycle engagement, ensuring effective communication with patients and improving conversion rates.
Responsibilities
- Write and send 2-3 marketing emails/month
- Execute daily SMS outreach to warm leads using Metabase, Customer.io, Front, and Zapier workflows
- Manage inbound replies, respond to patients, and escalate issues appropriately
- Track performance (responses, conversions, opt-outs) and maintain data hygiene
- Collaborate with Growth, Ops, Marketing, and Support to improve lifecycle flows
- Support iterative testing of cadence, copy, and follow-up strategies
Skills
- 1–3 years in lifecycle operations, growth ops, CRM, or similar roles
- Hands-on experience with tools like Front, Google Sheets/Excel, Zapier, Customer.io, or no-code automation
- Strong written communication and attention to detail
- Comfortable owning operational processes end-to-end
- Able to strategize, market and speak to multiple audiences — from doctors to leads to employees of partner companies
- Healthcare or lifecycle experience is a plus
Benefits
- Remote-friendly culture
Company Overview