Note: The job is a remote job and is open to candidates in USA. AmaWaterways River Cruises is a company that values curiosity, connection, and personal enrichment, offering opportunities to craft meaningful river journeys. The System Administrator, IT Services role focuses on cloud administration, network administration, and security, ensuring that employees are productive and protected across various environments.
Responsibilities
- Serve as a primary administrator for AmaWaterways’ Microsoft Azure and Amazon Web Services (AWS) environments, including provisioning and lifecycle management of virtual machines/EC2 instances, storage, and platform services
- Administer cloud identity and access management — Microsoft Entra ID (Azure AD), Azure RBAC, AWS IAM users/roles/policies — applying least-privilege principles and managing federation and single sign-on
- Configure and maintain cloud networking constructs (VNets/VPCs, subnets, route tables, network security groups, security groups, VPN/ExpressRoute/Direct Connect, and load balancers)
- Monitor cloud cost, utilization, and capacity; identify rightsizing and optimization opportunities; and support tagging, budgeting, and chargeback/showback reporting
- Implement and maintain cloud backup, snapshot, and disaster-recovery configurations across Azure and AWS workloads, and perform periodic recovery testing
- Support cloud governance and configuration baselines using native tooling (Azure Policy, Microsoft Defender for Cloud, AWS Config/Security Hub) and assist with infrastructure-as-code and automation where applicable
- Administer Cisco network infrastructure — switches, routers, and wireless — including VLANs, trunking, port configuration, basic routing and switching, and firmware/IOS updates across the Calabasas headquarters and remote offices
- Administer firewalls, VPN, and remote-access connectivity; manage site-to-site and client VPN tunnels and support secure connectivity between offices, data center/colo, and cloud
- Manage core network services (DNS, DHCP, NTP) and Wi-Fi infrastructure, including SSID configuration, controller management, and wireless performance troubleshooting
- Monitor network health, performance, and availability using monitoring/alerting tools; investigate and resolve connectivity, latency, and throughput issues, escalating to vendors/MSPs for changes that exceed the role’s scope
- Maintain network documentation — topology diagrams, IP address management (IPAM), VLAN and firewall rule inventories — and keep configuration backups current
- Support telephony and contact-center networking for 8x8 (QoS, SIP/RTP traffic, and call-quality troubleshooting) in partnership with the voice platform
- Apply system-administration security practices across cloud, network, server, and endpoint layers — hardening configurations, enforcing least-privilege access, and maintaining secure baselines
- Administer multi-factor authentication, Conditional Access, and identity-protection policies in Microsoft Entra ID; review privileged access and support access certifications/reviews
- Operate and maintain endpoint and server protection (EDR/AV), disk encryption (BitLocker/FileVault), and patch/vulnerability remediation in accordance with the IT security and patch-management standards
- Support email and collaboration security (anti-phishing, anti-spam, safe links/attachments) and assist with triage and remediation of phishing, impersonation, and account-compromise incidents
- Monitor security alerts and logs across Microsoft Defender, cloud-native security tooling, and network devices; investigate, document, and escalate suspected incidents
- Assist with vulnerability scanning, remediation tracking, and security configuration reviews; contribute to security audits, evidence gathering, and policy/standard compliance
- Partner with leadership and any third-party security providers (MSP/MSSP) on incident response, threat containment, and continuous-improvement initiatives
- Administer and maintain the on-premises VMware vSphere environment (ESXi hosts, vCenter), including virtual machine provisioning, storage management, host patching, and performance troubleshooting
- Administer the Citrix Cloud environment, including published applications and virtual desktops (Citrix DaaS / Virtual Apps and Desktops), delivery groups, machine catalogs, image updates, and end-user session troubleshooting
- Administer Microsoft 365 services (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive), including mailbox, distribution-list, license, and collaboration management
- Administer Active Directory and on-premises identity services — users, groups, organizational units, Group Policy, DNS, and DHCP — including hybrid synchronization with Entra ID
- Provision, patch, monitor, and maintain Windows Server and select Linux servers, both on-premises (VMware) and in Azure/AWS, including backup verification
- Manage Windows and macOS endpoints using Microsoft Intune (or comparable MDM/UEM) — enrollment, compliance and configuration policies, software deployment, and remote remediation — and administer iOS/Android mobile devices
- Provide Tier 2/Tier 3 support to AmaWaterways employees, working escalations and tickets through the ITSM ticketing system to resolution within agreed SLAs
- Own IT onboarding and offboarding: account creation, license and access assignment, virtual desktop entitlements, equipment provisioning/imaging, and timely deprovisioning
- Maintain accurate IT asset and licensing records (hardware, software, cloud) and manage decommissioning in accordance with data-sanitization policy
- Coordinate with vendors and managed service providers (Microsoft, AWS, Cisco, VMware/Broadcom, Citrix, 8x8, Dell, Lenovo, Apple, ISPs) for procurement, support cases, and field work
- Document procedures, runbooks, and knowledge-base articles; keep documentation current as the environment evolves
- Participate in IT projects (cloud migrations, network upgrades, security rollouts, virtualization/VDI initiatives, hardware refreshes, and telephony migrations) under the direction of the Manager, System Administration
- Participate in an after-hours on-call rotation for critical IT incidents, as required
Skills
- Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline, or equivalent combination of education and experience
- Computer skills required: Microsoft Azure and AWS administration (compute, storage, identity, networking, security/governance tooling); Cisco switching, routing, wireless, and VPN; firewalls and network segmentation; Microsoft Entra ID / Azure AD and Active Directory (incl. Conditional Access and MFA); endpoint and email security (EDR/AV, Microsoft Defender, encryption); SIEM/log monitoring; VMware vSphere (ESXi, vCenter); Citrix Cloud / Virtual Apps and Desktops (DaaS); Microsoft 365 administration; Windows Server and basic Linux; Microsoft Intune (or comparable MDM/UEM); 8x8 telephony; PowerShell and Azure/AWS CLI scripting; ITSM ticketing systems; Microsoft Office Suite; and modern AI-assisted productivity tooling
- 3–6 years of professional experience in system administration with a demonstrated focus on cloud, network, and/or security administration
- Hands-on experience administering Microsoft Azure and AWS, including compute, storage, identity (Entra ID / IAM), and cloud networking
- Working knowledge of cloud security and governance tooling (Microsoft Defender for Cloud, Azure Policy, AWS Security Hub/Config) and least-privilege access models
- Hands-on experience administering Cisco networking — switching, routing, wireless, VLANs, and VPN — with the ability to configure devices and troubleshoot independently
- Working knowledge of firewalls, network segmentation, and secure connectivity between on-premises, data center/colo, and cloud environments
- Experience with security operations from a sys-admin perspective: MFA/Conditional Access, EDR/AV, encryption, patch and vulnerability management, and phishing/incident triage
- Familiarity with SIEM/log monitoring and Microsoft Defender (Endpoint, Identity, Office 365) or comparable tooling
- Hands-on experience administering Microsoft 365 and Active Directory / Entra ID, including hybrid identity, in a corporate environment
- Working knowledge of VMware vSphere (ESXi/vCenter) and Citrix Virtual Apps and Desktops (DaaS)
- Working knowledge of Windows Server administration (AD, Group Policy, DNS, DHCP, file/print) and basic Linux administration
- Proficiency with PowerShell scripting (and familiarity with Azure CLI/AWS CLI or infrastructure-as-code) for administration and automation
- Familiarity with backup and recovery tooling (Veeam, Microsoft 365 backup, cloud-native snapshots, or equivalent)
- Familiarity with ITIL processes (incident, request, problem, change, asset, knowledge management)
- Strong customer-service orientation, with the ability to communicate clearly with non-technical employees and executives
- Strong written communication skills, with the ability to document architecture, procedures, runbooks, and knowledge-base articles
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in parallel
- Ability to lift and move IT equipment (up to 25 lbs frequently, up to 50 lbs occasionally with assistance) for equipment setup, office moves, and equipment-room work
- Industry certifications strongly preferred, such as: Microsoft Certified: Azure Administrator Associate (AZ-104) and/or Azure Security Engineer Associate (AZ-500); AWS Certified SysOps Administrator or Solutions Architect – Associate; Cisco CCNA; CompTIA Security+, Network+, and/or CySA+; Microsoft Identity and Access Administrator Associate (SC-300) or Security Operations Analyst Associate (SC-200); ITIL 4 Foundation
- Hospitality, travel, cruise, or comparable customer-experience industry exposure is a plus but not required
- Familiarity with audiovisual and meeting-room technology (Microsoft Teams Rooms) is a plus
Company Overview