Note: The job is a remote job and is open to candidates in USA. OSC Technical Solutions is hiring a System Administrator III to support technical infrastructure spanning hardware, software, and cloud services. The role designs and implements infrastructure solutions, investigates and resolves issues, and supports system monitoring, backups, security, and disaster recovery.
Responsibilities
- Map the relationship between IT platform/Infrastructure components (i.e. Technology End Users, IT System Software & Hardware and info-Communications Transmission Networks)
- Identify key technology interactions and dependencies across systems/platforms
- Investigate and analyze problems to identify root causes and ensure timely resolution
- Design and implement system monitoring and performance optimization solution
- Design, implement, and maintain backup strategies, ensuring data integrity and availability
- Design documentation configuration baselining of systems, testing or modification of IT infrastructure
- Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives
- Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics
- Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies
- Maintain security and integrity controls
- Prepare written technical documentation, training material, standards, and reports
- Evaluate and recommend procurements of Windows or Appliance based hardware and software
- Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives
- Perform other duties as appropriate and assigned
- Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality
- Design and implement system monitoring and performance optimization solutions
- Design, implement, and maintain backup strategies, ensuring data integrity and availability
Skills
- Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment
- Possess the ability to resolve complex issues using third party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment
- Must be able to communicate technical information and product plans to all levels of staff and management
- Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others
- Superior organizational, follow-up, and detail-oriented skills
- Strong ability to analyze documents and categorize appropriately
- Ability to maintain accurate records
- Work independently, as well as on a team and with minimal supervision
- Make decisions, solve problems, and exercise excellent judgment
- Work well under pressure and independently prioritize workload, while working on multiple projects
- Ability to research, organize and analyze technical information with particular attention to accuracy and detail
- Experience with Identity Management with products, such as Entra ID, OKTA and Ping Identity
- Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills
- Proficient using Microsoft Office products, such as Word, Excel and PowerPoint, and industry-standard computer software and databases
- High degree of sensitivity regarding confidential information
- Investigate and analyze problems to identify root causes and ensure timely resolution, escalating as necessary depending on criticality
- Design and implement system monitoring and performance optimization solutions
- Design, implement, and maintain backup strategies, ensuring data integrity and availability
- Bachelor's degree with 5 or more years of experience or equivalent combination of education and experience
- Must be able to obtain Department of Energy PIV badge
- Must be able to obtain and maintain a U.S. government security clearance
- Knowledge with Active Directory, ADFS, Group Policy Management, Identity Management
- Knowledge of the AZURE ecosystem
- Knowledge of Zero Trust principles
Benefits
- Paid holidays
- Paid time off
- 401k with employer match
- Dental benefits
- Vision benefits
- Health insurance plans through the Federal Employee Health Benefits (FEHB) program
- Life benefits
- Disability benefits
Company Overview