Note: The job is a remote job and is open to candidates in USA. Acentra Health is hiring an Operations Supervisor to oversee operations for an assigned contract or program. The role supervises customer service, administrative, EAP provider, and other support teams while ensuring quality service and monitoring operational performance.
Responsibilities
- In partnership with the manager, lead program operations, such as the Customer Service, Administrative or EAP Provider teams and directly supervises call center and/or non-clinical support staff. Coordinates special programs such as automated outreach system and incentive plans
- Develops and maintains procedures and practices for accomplishing departmental or program goals and objectives
- Develops and monitors business and financial metrics related to the day-to-day operational success of the program; reports and measures progress toward operational goals through periodic reviews
- Coordinates all aspects of the center operations including program coordination, scheduling, work plan management, status reporting and issue resolution tracking
- Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules
Skills
- Bachelor's degree
- 3+ years of relevant experience
- 3+ years of recent management or supervisory experience
- Knowledge of the U.S. healthcare industry, including experience supporting public or private sector healthcare programs, such as government-sponsored or commercial healthcare services
- Ability to work effectively within established organizational structures and decision-making processes
- Demonstrated experience evaluating operational processes, resources, and procedures to develop and implement policies, strategies, and improvements aligned with organizational goals
- Expertise in employee development and performance management
- For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree
- Demonstrated ability to manage organizational change and growth
- Knowledge of business development, strategic planning, tactical implementation, and establishing business partnerships
- Experience managing diverse customer needs and expectations
- Strong collaboration and relationship-building skills, with the ability to support effective decision-making across leadership teams, committees, and workgroups
Benefits
- Comprehensive health plans
- Paid time off
- Retirement savings
- Corporate wellness
- Educational assistance
- Corporate discounts
- Fully remote within the United States; standard Eastern Time Zone business hours, with some flexibility for candidates located in other time zones
Company Overview
Company H1B Sponsorship