Note: The job is a remote job and is open to candidates in USA. Adapture is seeking a talented Systems Administrator to join its Infrastructure Operations team. The role focuses on building automation workflows, alert correlation logic, and maintenance system integrations to improve network reliability, reduce repetitive ticket handling, and accelerate network restoration times.
Responsibilities
- Workflow & Triage Automation: Design and implement automated triage, routing, and resolution workflows for our highest-volume ticket types, targeting a 50%+ reduction in manual handling
- Alert Correlation & Event Management: Build logic to correlate live network event alerts with scheduled maintenance windows, ensuring operational visibility and reducing false positives
- Maintenance System Integration: Develop an automated mechanism to intake vendor maintenance notifications, schedule them into our Maintenance Control System (MCS), and create corresponding alert silences — targeting a reduction in backbone link failure engagement delays from the current ~8 hours to near real-time
- Backlog Clearance: Contribute to clearing the existing ticket backlog without pulling core engineers off operational work
Skills
- 5+ years of systems administration or network operations experience
- Proven experience writing automation scripts and tools in Python and/or Bash
- Strong understanding of network operations concepts (BGP, backbone links, port management)
- Experience with ticketing systems and workflow automation
- Experience with monitoring, alerting, and incident management platforms
- Experience building auto-remediation workflows for high-volume operational ticket types
- Experience with alert correlation and noise reduction in large-scale network environments
- Familiarity with maintenance window management and vendor coordination
- Experience working in a Network Operations Centre (NOC) or Data Centre operations environment
- Experience with REST APIs for system integrations
- Strong oral and written communication skills
- Uses AI-assisted tooling to accelerate development while maintaining quality and testing standards
- Strong skills in front-end and/or back-end services, including using or creating Rest APIs
- Experience with continuous / rapid release engineering
- Experience developing systems that are highly available and redundant across regions
- Experience creating front-end interfaces
- The ability to understand service and device metrics and visualize them using Grafana
- Experience with Cloudflare's network or similar large-scale CDN/network infrastructure
- Familiarity with SNMP, syslog, or similar network telemetry protocols
- Experience with SaltStack, Ansible, or similar configuration management tools
- Experience with Prometheus, Grafana, or similar observability platforms
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