Note: The job is a remote job and is open to candidates in USA. Gofer is hiring a Lead Administrator L1 for its Run team. The role supports day-to-day backup infrastructure operations, incident management, change execution, monitoring, disaster recovery, vulnerability remediation, and project delivery across a complex, multi-data-centre environment.
Responsibilities
- Take up technical tasks in ITSM queues to resolve BAU requests, project requests, and incidents
- Plan, prepare, and execute Change technical tasks in ITSM queues
- Respond to and resolve alerts from the monitoring management system
- Manage, maintain, and operate data backup solutions including VTL, PTL, tape media, and encryption devices
- Manage and operate data backup replication between Data Centers
- Configure and operate backup software, client agents, backup jobs, and tape libraries for new backup requirements
- Perform daily monitoring and reporting of backup jobs; troubleshoot and resolve backup failures with clients and partners
- Plan, prepare, and coordinate with vendors for campaign upgrades to backup infrastructure
- Perform storage performance analysis and troubleshoot backup-related performance and capacity issues with Platform, Database, and other teams
- Perform basic to intermediate root cause analysis for Incident and Problem tasks
- Identify, assess, and remediate vulnerabilities reported by security sources (scan reports, pen tests, audit findings)
- Plan, prepare, execute, and support Data Center maintenance and Disaster Recovery / Business Continuity exercises
- Coordinate with internal clients/partners and external vendors for hardware break/fix and software cases
- Respond to and own L1/L2 escalations; engage in taskforce resolution squads for priority/crisis incidents
- Document, review, maintain, and share technical SOPs as part of Knowledge Management
- Extract and prepare data for reporting and dashboards covering capacity planning, health checks, IT controls, compliance, and audits
- Engage in Service Improvement reviews and action plans
Skills
- • Backup Software: Dell EMC Networker (primary, mandatory)
- • Hardware: Dell DataDomain, Quantum Scalar i500, HPE StoreEver
- • NDMP backup and SAN (LAN-free) backup
- • Backup cloning, staging, and replication operations
- • Backup appliance operations – VTL and PTL
- • Backup tape media operations – inventory, rotation, and recall
- • Backup failover/failback in Disaster Recovery operations
- • Basic to intermediate knowledge of Windows and Red Hat Linux OS with backup-related configuration
- • Experience with CyberArk (privileged access management) and OMI Suite (events/alerts management)
- • Minimum 6–7 years of relevant hands-on backup administration experience (5–8 years overall)
- • Solution-focused with strong problem-solving and analytical skills
- • Ability to work in a flexible and constantly changing environment
- • Effective teamwork and collaboration skills
- • Good oral and written communication skills in English
- • Additional backup tools: Avamar, Cristie, CA Arcserve
- • Hardware: HPE StoreOnce, Oracle StorageTek SL8500
- • Scripting/automation experience in Unix/Linux
Benefits
- Contract role based in Mumbai
Company Overview