Note: The job is a remote job and is open to candidates in USA. Appalachian Network Services Inc. provides IT support and technology services for client environments. The System Administrator serves as the highest escalation point, managing networks, servers, security systems, backups, and infrastructure projects while supporting clients and internal teams.
Responsibilities
- Serve as the highest escalation point for the Helpdesk, troubleshooting complex technical issues related to networks, servers, and IT systems
- Administer, maintain, and optimize network equipment, including routers, switches, and firewalls, ensuring high performance, reliability, and security
- Manage and maintain camera and access control systems, ensuring operational functionality and security
- Support voice and audio/video systems, managing any issues to ensure optimal performance
- Implement and maintain robust data backup and recovery solutions, safeguarding critical client information
- Provide expert support for Microsoft Server environments, including installation, configuration, and maintenance
- Collaborate closely with the Helpdesk team to improve support processes and develop knowledge base articles to aid in problem resolution
- Monitor system performance and capacity, proactively addressing potential issues to prevent system failures
- Conduct regular security audits and vulnerability assessments, implementing necessary security measures and updates
- Provide high-level technical guidance and support to both clients and internal teams
- Lead and contribute to IT infrastructure projects, ensuring successful execution and alignment with strategic IT initiatives
- Engage in continuous learning and certification to keep up-to-date with the latest technologies and best practices in IT security and system management
- Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations
Skills
- * Expertise in managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
- * Experience with major networking components, network operating systems, and basic network management
- * Strong understanding of network infrastructure and network hardware
- * Ability to think through problems and visualize solutions
- * Ability to implement, administer, and troubleshoot network infrastructure devices
- * Knowledge of application transport and network infrastructure protocols
- * Ability to create accurate network diagrams and documentation for design and planning network communication systems
- * Provides specific detailed information for hardware and software selection
- * Ability to work with all levels of staff within and outside of IT and outside the organization
- * A self-starter able to work independently but comfortable working in a team environment
- * Good analytical and problem-solving skills
- * Dependable and flexible when necessary
- * Network security experience
- * LAN and WAN experience
- * Bachelor's degree in Computer Science, Information Technology, or a related field
- * 5+ years of experience in systems administration with a strong background in network and server management
- **Required:** Associate-level certifications from Microsoft, Aruba, Fortinet, and Veeam(e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate, and Microsoft 365 Certified: Fundamentals, Aruba ACSA, Fortinet FCF, and Veeam VMCE)
- This role requires active participation in obtaining a NC Alarm System License Registrant
- **Preferred:** Advanced/Professional level certifications such as Microsoft Certified: Azure Database Administrator Associate, Microsoft 365 Administrator Expert, and VMWare VCTA are advantageous for higher-level responsibilities
Benefits
- Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
- Dental and Vision Insurance available for employee enrollment at their own expense.
- Optional life insurance and Health Savings Account (HSA) available.
- Flexible time off to support work-life balance.
- 401(k) plan with a company match.
- Performance-based incentives that recognize and reward outstanding performance.
- Opportunities for professional growth in a rapidly expanding company.
Company Overview