Note: The job is a remote job and is open to candidates in USA. Virtual Service Operations is a hybrid cloud and managed services consulting firm that provides infrastructure and IT support services through partnerships with leading technology companies. The company is seeking an L2 System Administrator to maintain enterprise Windows and Linux infrastructure, manage servers and virtualization platforms, troubleshoot complex technical issues, and provide advanced desktop and network support. The role also includes backup and recovery, patch management, security compliance, ticket resolution, asset management, and system documentation.
Responsibilities
- Windows Server administration (2016/2019/2022) including Active Directory management
- Linux system administration (RHEL, Ubuntu, CentOS) including shell scripting and system maintenance
- Server hardware troubleshooting and maintenance
- Network troubleshooting (TCP/IP, DNS, DHCP, VLAN configuration)
- Virtualization platform support (VMware vSphere, Hyper-V)
- Backup and recovery operations using enterprise backup solutions
- Patch management and security compliance monitoring
- Performance monitoring and system optimization
- IT Service Management (ITSM) ticket resolution and escalation procedures
- Advanced workstation software break-fix support for Windows and Linux clients
- IMAC operations (Install, Move, Add, Change) for enterprise environments
- System imaging and deployment using automated tools (SCCM, WDS, or similar)
- Asset lifecycle management and inventory control
- Enterprise printer and peripheral support including network printer management
- Client Center (Tech Bar) technical support
- Hardware diagnostics and replacement procedures
- Network connectivity troubleshooting and cable management
Skills
- 2+ years of experience in system administration or L2 technical support
- Hands-on experience with Windows Server environments and Active Directory
- Working knowledge of Linux system administration and command-line operations
- Experience with virtualization technologies (VMware, Hyper-V)
- Understanding in network troubleshooting and TCP/IP fundamentals
- Experience with IT ticketing systems and ITSM processes
- Knowledge of enterprise backup and recovery procedures
- Understanding of change management and incident management frameworks
- Strong documentation and technical communication skills
- Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
- You are an excellent communicator in writing and speaking
- You have the ability to work independently but also value teamwork
- Your problem-solving skills are excellent
- CompTIA A+, Network+, or Security+ certification
- Microsoft certifications (MCSA, MCSE, or Azure fundamentals)
- Linux certifications (CompTIA Linux+, RHCSA)
- Experience with Python, PowerShell and Bash scripting
- Familiarity with cloud platforms (AWS, Azure, or hybrid environments)
- ITIL Foundation certification
- Experience with monitoring tools
- Knowledge of configuration management tools (Ansible, Puppet, Chef)
- Expertise in enterprise inventory control systems
- RingCentral CX/EX administration experience
Benefits
- Ongoing learning and development opportunities to foster continuous growth.
- Regular performance appraisals.
- A wide variety of benefits for eligible employees related to health, retirement, professional development, and more.
Company Overview