Note: The job is a remote job and is open to candidates in USA. Broad Reach Partners is seeking an experienced Synapse WMS Administrator to support warehouse operations and business users in a fully remote position. The role serves as the primary functional expert for the Synapse Warehouse Management System, troubleshooting operational issues, configuring workflows, supporting users, and collaborating with cross-functional teams to improve fulfillment and system performance.
Responsibilities
- Serve as the primary functional expert for the Synapse WMS platform
- Troubleshoot and resolve issues related to warehouse operations, order management, inventory, shipping, receiving, and fulfillment
- Investigate and resolve system issues affecting order processing, inventory accuracy, and shipping execution
- Support warehouse users by diagnosing system problems and providing timely solutions
- Partner with operations, customer service, transportation, and IT teams to resolve cross-functional issues
- Analyze business processes and recommend improvements to optimize warehouse efficiency and system utilization
- Configure and maintain Synapse workflows, business rules, and system settings as needed
- Monitor system performance and proactively identify opportunities for operational improvements
- Assist with testing new functionality, enhancements, patches, and system upgrades
- Create and maintain documentation, knowledge articles, and standard operating procedures
- Train end users on Deposco functionality and best practices when needed
- Participate in issue triage, root cause analysis, and continuous improvement initiatives
Skills
- 3+ years of hands-on experience supporting the Synapse WMS platform in a production environment
- Strong understanding of warehouse management processes, including: Receiving, Inventory Management, Order Allocation, Picking, Packing, Shipping, Returns, and Cycle Counting
- Experience troubleshooting operational and system issues within Synapse
- Knowledge of order management and fulfillment workflows
- Ability to analyze data and identify root causes of operational issues
- Experience working directly with warehouse operations teams and business users
- Strong communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently in a remote setting
- Experience supporting multiple warehouse locations
- Experience integrating Synapse with ERP, OMS, TMS, or eCommerce platforms
- Familiarity with SQL, reporting tools, or data analysis
- Experience participating in WMS implementations, upgrades, or process improvement projects
- Knowledge of APIs, EDI, or warehouse system integrations is a plus
Benefits
- Fully remote position
- Potential for contract extension or conversion to a full-time position based on business needs and performance
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