Note: The job is a remote job and is open to candidates in USA. Encora Inc. is seeking an experienced Site Reliability Engineering (SRE) Team Lead to guide their Application Support SRE function. This role involves managing a high-performing team responsible for the performance, availability, and reliability of mission-critical customer-facing applications while combining technical leadership with people management and operational excellence.
Responsibilities
- Manage, mentor, and coach a team of Application Support SREs; support career progression and skills development
- Oversee team performance, capacity planning, and staffing for a 24x7 support model
- Serve as the senior escalation point during major incidents and high-severity events
- Foster a culture of accountability, blameless postmortems, continuous learning, and operational excellence
- Establish team OKRs, KPIs, and reliability goals aligned with business objectives
- Own and mature SRE processes including incident management, problem management, change management, and service readiness
- Lead major incident response, coordinate cross-functional teams, ensure communication excellence, and drive root cause analysis
- Define and enforce SLOs, SLIs, and error budgets for supported applications
- Implement preventative solutions and systemic fixes that reduce incident recurrence
- Enhance observability practices across Splunk, OpenTelemetry, AppDynamics, Datadog, and similar tools
- Improve dashboards, alerting strategies, and telemetry coverage
- Provide insights and recommendations for reliability, scalability, and performance across AWS-hosted applications, Mulesoft APIs, and Kubernetes-based services
- Collaborate with development and architecture teams to integrate SRE principles early in the lifecycle
- Champion automation to reduce toil—CI/CD optimization, deployment improvements, self-healing mechanisms, and runbooks
- Analyze logs, performance issues, and code behavior to support Tier 2/Tier 3 escalations
- Recommend initiatives to expand Splunk automation and AI-driven insights
Skills
- 5–8+ years in SRE, DevOps, or production engineering roles
- 2–4+ years in a technical lead or people management capacity
- Strong experience supporting AWS-based applications, microservices, or API-driven environments
- Advanced troubleshooting skills
- Hands-on experience with observability stacks (either opensource or splunk)
- Familiarity with ITIL and incident frameworks
- Bachelor's or Master's degree in Computer Science or related field
- Certifications in ITIL, AWS, Azure, or GCP
- Experience with Mulesoft, Postman, and API testing
- Proficiency with Kubernetes
- Strong cloud-native networking knowledge
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