Role overview
Provide online client support from home for Digibeds users. Candidates may apply from any part of the world under global hiring for this remote role.
Full-time / ContractRemote / Global Digibeds Technologies Private Limited
Responsibilities
Provide online support to clients through email, chat, calls and remote assistance channels.
Assist with issue logging, basic troubleshooting, client follow-ups and workflow guidance.
Support onboarding and service continuity for Digibeds Hospitality Suite users across booking, check-in/check-out, guest registration, housekeeping and channel manager workflows.
Work with defined support schedules, response targets and quality standards.
Requirements
Open to remote applicants from any part of the world under global hiring.
Reliable internet connection, laptop or desktop system and quiet work environment are required.
Good written communication, professional client handling, documentation skills and basic hotel operations knowledge are required.
Ability to work across time zones or shifts based on company support requirements.
Previous remote support, technical support or client service experience must be clearly mentioned.
Key skills
Remote supportWork from homeClient communicationTroubleshootingTicket updatesDocumentationGlobal support
Salary and structure: Salary and other structures will be as per industry standards and performance and targets set by the company.
Apply for this position
Send your resume with cover letter and work experience certificates attached in PDF format.
hire@digibeds.com careers@digibeds.com
Attach all documents in PDF format.
Clearly mention previous work experience.
Without a cover letter, resumes may not be accepted.