Note: The job is a remote job and is open to candidates in USA. Sentinel Technologies is hiring a Support Analyst to support and maintain an enterprise IT environment. The role manages identities and access, applications, endpoint devices, and cloud and on-premises infrastructure, while troubleshooting technical issues across a hybrid environment.
Responsibilities
- This role will be responsible for managing user identities and access, deploying and maintaining applications, administering endpoint devices, supporting cloud and on-premises infrastructure, and troubleshooting complex technical issues across a hybrid IT environment
Skills
- 5+ years of experience in Systems administration, or Technical Support role
- Hands-on experience with Microsoft Entra ID and identity and access management
- Experience administering Microsoft Intune and endpoint management solutions
- Experience with mobile device management, application deployment, and device compliance
- Working knowledge of Microsoft Azure and cloud infrastructure administration
- Google Workspace Administrator certification or equivalent training
- Experience managing Active Directory, Group Policy, user accounts, and permissions
- Experience administering and troubleshooting Windows Server environments
- Familiarity with Google Workspace administration and the Google Admin Console
- Experience supporting hybrid Microsoft and Google environments
- Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
- Legally authorized to work in the US without sponsorship
- Certification are preferred: Endpoint Administrator Associate (MD-102), AZ-104, SC-300
- Previous experience supporting K–12 educational institutions or school district IT environments would be a plus
- Experience with Cisco Umbrella or similar DNS and web content filtering solutions is highly desirable
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Remote work, with occasional onsite support required at Dayton, Ohio
- Certification and hands-on training
- A team-oriented culture
- Rewards based on impact
Company Overview