Note: The job is a remote job and is open to candidates in USA. Silverlink Technologies is seeking a senior ERP Functional Consultant to provide Hypercare support across Microsoft Dynamics 365 and Oracle ERP environments. The role focuses on end-to-end Order to Cash and Procure to Pay processes, including ticket management, issue resolution, stakeholder coordination, and support for iterative ERP releases.
Responsibilities
- Provide functional Hypercare support for D365 and Oracle ERP environments
- Support end-to-end Order to Cash and Procure to Pay business processes
- Manage and resolve ERP functional tickets and incidents during Hypercare
- Triage issues, identify the appropriate functional/technical teams, coordinate resolution, and drive tickets through closure
- Analyze business-critical issues and provide appropriate functional guidance and solutions
- Work closely with business users, ERP teams, technical teams, and other stakeholders to resolve issues
- Support multiple iterative ERP releases and associated Hypercare activities
- Monitor and manage issues through ServiceNow
- Ensure timely communication, escalation, tracking, and resolution of critical business issues
- Support client teams during business-critical scenarios, including onsite travel when required
- Leverage deep ERP domain knowledge while working across technology platforms
- Participate in release, stabilization, and post-production support activities
Skills
- 15+ years of overall IT experience
- 10–12 years of relevant consulting/support experience with Order to Cash (O2C) and Procure to Pay (P2P) business cycles on ERP platforms
- Extensive hands-on, end-to-end functional experience across both O2C and P2P
- Mandatory experience with both Microsoft Dynamics 365 and Oracle ERP
- Strong experience working across two dominant ERP platforms: D365 and Oracle
- Strong ERP domain expertise with the ability to work in a technology-agnostic environment
- Proven experience handling functional ERP tickets/issues from identification through resolution and closure
- Experience in Hypercare support following ERP implementations/releases
- Prior experience working as a Hypercare Support Consultant or PM on D365 and Oracle ERP implementations
- Ability to support multiple and iterative releases across O2C and P2P processes
- Order to Cash (O2C) – End-to-End
- Procure to Pay (P2P) – End-to-End
- Microsoft Dynamics 365 / D365
- Oracle ERP
- Hypercare Support
- ERP Functional Consulting
- ERP Ticket / Incident Management
- ServiceNow for Hypercare support
- Strong issue triaging, escalation, coordination, and closure management
- Work Authorization: US Citizens and Green Card Holders only
- Candidate must work from the any nearest Client's office in the US/Canada
- Travel to the client location may be required to address business-critical scenarios
- Experience working in Agile/Scrum environments
- Understanding of Agile ceremonies, sprint-based delivery, and iterative releases
- Prior experience supporting large-scale ERP transformation/implementation programs
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