Note: The job is a remote job and is open to candidates in USA. AcariaHealth is seeking a Supervisor, Operations to oversee entry and processing staff and ensure timely, accurate workflow aligned with organizational and contractual requirements. The role manages staffing, training, performance, quality control, process improvement, reporting, customer inquiries, escalations, and special projects in a healthcare or production environment.
Responsibilities
- Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement
- Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary
- Responds to customer inquiries and tracks issues for possible process improvement
- Represents department with efforts to promote relationships, improve processes and secure goals
- Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements
- Performs quality control work and provides feedback and coaching to staff
- Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling)
- Handles escalations
- Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives
- Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts
- Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Bachelor's Degree in a related field or equivalent work experience required
- 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required
- 2+ years in healthcare (government healthcare delivery preferred) or production environment required
- Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required
- May require US citizenship and current security clearance
Benefits
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- A flexible approach to work with remote, hybrid, field or office work schedules
Company Overview