Note: The job is a remote job and is open to candidates in USA. TipRanks is seeking a Subscription Marketing Manager to support and grow its digital subscription business. The role manages subscriber lifecycle operations, monitors acquisition and retention metrics, supports marketing campaigns, coordinates pricing and promotional initiatives, and improves conversion, engagement, and customer experience.
Responsibilities
- Manage day-to-day subscription operations, including new subscriptions, renewals, cancellations, failed payments, refunds and customer issues
- Monitor the metrics that matter – acquisition, conversion, churn, retention, renewals and revenue – and keep the team informed on what’s happening and why
- Identify trends and opportunities to improve subscriber growth and retention
- Support subscription marketing campaigns across email, website, paid media and partner channels
- Coordinate promotional offers, pricing tests, landing pages, and subscription campaigns
- Partner with customer service to spot recurring subscriber issues and improve the customer experience
- Support billing and payment operations, including failed-payment recovery and subscription reporting
- Build and maintain weekly and monthly subscription reporting
- QA subscription flows, promotional offers, checkout experiences, emails, and landing pages
- Coordinate projects across internal teams and outside partners
- Develop and test new ideas to improve conversion, engagement, retention, and lifetime value
Skills
- 1–3 years of professional experience in digital media, subscriptions, e-commerce, marketing, operations, analytics, or a related field
- Strong organizational skills and real attention to detail
- Comfort working with data and spreadsheets, with strong Excel or Google Sheets skills
- An analytical mindset and genuine curiosity about why metrics move
- Strong written and verbal communication
- The ability to manage multiple priorities and work effectively across teams
- A proactive, resourceful approach to solving problems
- Interest in digital media, investing, financial markets, or subscription businesses
- Experience with subscription platforms, CRM or email platforms, analytics tools, or payment systems
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