Note: The job is a remote job and is open to candidates in USA. Creo Medical is a medical technology company focused on improving patient outcomes through Advanced Energy technologies for therapeutic endoscopy. The Associate Sales Representative provides field-based clinical and commercial support, including procedural assistance, healthcare professional education, account development, customer adoption, and territory collaboration.
Responsibilities
- Provide field-based clinical support for Creo Medical products and technologies in accordance with company training, policies, approved product labeling, and established clinical competencies
- Support physicians, nurses, technicians, and other healthcare professionals before, during, and following procedures involving Creo Medical technologies
- Assist customers in developing confidence and competency with Creo Medical products through appropriate education, procedural support, and follow-up
- Support customer onboarding and adoption in collaboration with Sales and Clinical Education colleagues
- Maintain the clinical knowledge necessary to provide credible, high-quality support within the defined scope of the position
- Complete all required product, procedural, clinical, and competency training and maintain required certifications
- Recognize situations requiring advanced clinical expertise and appropriately escalate to senior clinical or medical resources
- Provide timely feedback regarding customer experiences, product utilization, clinical observations, and unmet needs to appropriate internal teams
- Maintain strict adherence to company policies governing clinical support and avoid providing medical advice or directing clinical decision-making
- Partner with Territory Managers and Sales Leadership to execute territory and account plans
- Develop productive relationships with physicians, clinical staff, hospital personnel, administrators, and other key stakeholders
- Identify potential new users, procedures, departments, and accounts that may represent opportunities for Creo Medical
- Support the development of existing accounts by helping increase physician engagement, product adoption, utilization, and appropriate procedure volume
- Generate and qualify commercial leads within assigned accounts and geographies
- Support product evaluations, demonstrations, educational programs, customer meetings, and other commercial activities
- Develop an understanding of the sales process, including prospecting, stakeholder identification, opportunity development, objection handling, account planning, and closing strategies
- Maintain accurate and timely customer, account, opportunity, and activity information within Creo Medical's CRM system
- Develop increasing responsibility for assigned accounts as competency and commercial capability progress
- Work toward established individual and team commercial objectives
- Support Creo Medical educational programs and physician development initiatives
- Coordinate with Clinical Education and commercial colleagues to ensure customers receive appropriate training throughout the adoption process
- Assist in identifying physicians and accounts requiring additional education or clinical support
- Support post-training follow-up to encourage successful adoption and continued utilization
- Help create an excellent customer experience by providing responsive, knowledgeable, and professional support
- Build long-term customer relationships based on trust, responsiveness, clinical credibility, and commercial professionalism
- Provide case and customer coverage across an assigned territory or region based on business priorities
- Coordinate scheduling and coverage with Territory Managers, Clinical Education, and other field personnel
- Support multiple accounts while prioritizing activities based on clinical need, commercial opportunity, and strategic importance
- Collaborate cross-functionally with Sales, Marketing, Clinical Education, Medical Affairs, Operations, Customer Service, and other departments as appropriate
- Participate in regional meetings, national sales meetings, training programs, congresses, customer events, and educational programs as required
- Communicate field insights and competitive information to Sales Leadership and relevant internal stakeholders
Skills
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Demonstrated interest in medical technology, healthcare, clinical education, or medical device sales
- Self-motivated, accountable and able to work independently with minimal supervision
- Team-oriented and able to collaborate effectively across Sales, Clinical Education, Marketing and other functional areas
- 1–3 years of relevant experience in medical device sales, clinical support, healthcare, procedural environments, B2B sales, or a related field preferred
- Experience within GI, endoscopy, the operating room, procedural healthcare, or medical device environments preferred but not required
Benefits
- A flexible, inspiring, and fun work environment
- Our time and investment for your development, to achieve your goals
- The opportunity to be part of, develop, explore, and discover technology that aims to improve the lives of many
- Fully Remote
Company Overview