Note: The job is a remote job and is open to candidates in USA. SafeRide Health is a technology and services company rebuilding non-emergency medical transportation through technology and a national network of transportation providers. The Senior Manager, Strategy & Operations will own a domain of company performance, lead a portfolio of cross-functional initiatives, and manage a team of three to four people. The role connects Operations, Product, Data Engineering, and AI teams while driving measurable business outcomes and durable operating change.
Responsibilities
- Own a domain of company performance: its diagnosis, its roadmap, its realized value, and the executive relationship that goes with it
- Frame problems the business has not yet articulated, converting executive concern into a structured, decision-ready agenda
- Lead priority setting across S&O and adjacent operating teams, resolving competing executive demands without escalating each one
- Set analytical standards for the team, and be the person trusted to arbitrate contested numbers with Finance and the executive team
- Move executive conversations from discussion to decision, and broker agreement between leaders who have been stuck
- Build management rhythms and standards (cadences, systems, tooling, documentation) that outlast individual projects
- Be accountable for the realized value of a portfolio, and report it to the executive team with credible attribution
- Manage and develop three to four people, including Managers: build bench, run the hard conversations, and grow leaders
- Own hiring for your part of the function, and shape the team's operating model, standards, and culture
- Own the translation layer between frontline operating reality and the product and data roadmap: the person Product, Data Engineering, and the AI team rely on to say what Operations actually needs built, and why
- Set the standard for how the company evaluates AI investment, so adoption follows a real business case rather than a trend, and be the person willing to say no to the ones that do not clear it
- Stay hands-on where the stakes justify it: the model, the memo, the working session
- Own a domain of company performance and the executive relationship that comes with it
- Frame the problems the business has not articulated yet, and build the systems that outlast any single project
- Build the next layer of S&O talent, against a bar that is the same for everyone
Skills
- Bachelor's degree or equivalent in Economics, Business, Finance, Computer Science, or a related field
- 7-9 years in management consulting, business operations, or product development, or a combination
- Demonstrated ownership of enterprise-level, cross-functional programs with measurable business outcomes
- Experience managing and developing a team, including people who manage others or lead workstreams independently
- Executive presence with range: able to run a working session with the COO in the morning and a process review with the call center in the afternoon without losing effectiveness in either room
- Deep analytical and technical fluency. You do not need to be the builder, but you should be comfortable in the data and able to reason about platforms, automation, and agentic AI tools (for example Claude or Claude Code), and credible on what is worth building. Reach for the analysis before you reach for the meeting
- A track record in ambiguous environments where the problem was not defined for you
- Strong business judgment, and an orientation toward durable operating change rather than one-time analysis
- Ability to operate as a player-coach, staying hands-on while leading through others
- Experience leading strategy or platform initiatives inside a product organization (product strategy, product operations, or an S&O function with real product or platform ownership), strongly preferred
- A technical background (a CS or engineering degree, or early-career experience building) alongside that leadership experience
- A consulting foundation is a real asset, not a requirement: MBB or equivalent, if it comes with meaningful operating or product experience after
- MBA, or a comparable achievement signal, a plus
- Familiarity with healthcare, logistics, transportation, marketplaces, or regulated operating environments
Benefits
- Remote-first
- Annual bonus opportunity
- Equity
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO
- Paid company holidays
- Paid parental leave
- Career development in a mission-driven company, with a published path for what comes next
Company Overview
Company H1B Sponsorship