Note: The job is a remote job and is open to candidates in USA. Twilio is hiring a Strategy & Operations Manager on its Strategic Growth team to unlock growth for its customers and business. The role leads executive-level strategic projects, solving complex problems through analysis and cross-functional collaboration to improve customer use cases, global network quality, and profitability.
Responsibilities
- Strategic Decision-Making: Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems
- Cross-Functional Leadership: Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals
- End-to-End Ownership: Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience
- Executive Communication: Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting
- Data-Driven Modeling: Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines
- Domain Expert: Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability. Prior expertise isn't required to apply – just a commitment to learn
Skills
- 4-6 years of experience in strategy, operations, management consulting, product, or growth roles
- Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making
- Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance across individual contributors to VP levels
- Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges
- Strong proficiency in data analysis and visualization e.g., SQL, Looker, Tableau, Coefficient, Airtable
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
- Experience in SaaS, technology, management consulting, banking, or other fast-paced environments
- Experience using AI to accelerate productivity e.g. Claude, OpenAI, Gemini, Glean
- Familiarity with telecom, messaging, and voice networks
Benefits
- Remote role; Twilio is a remote-first company. This role is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- May be eligible to participate in Twilio’s equity plan and corporate bonus plan.
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Twilio supports employees’ volunteering and donation efforts.
Company Overview
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