Note: The job is a remote job and is open to candidates in USA. Amplity is a full-service partner of biopharma companies delivering specialized medical and commercial services. The Strategic Operations Manager will oversee the operational and data reporting aspects of the Clinical Diagnostic Liaison program, ensuring it meets strategy and client objectives while providing data-driven insights for operational improvement.
Responsibilities
- Liaise with National Program Director to ensure CDLs exceed customer expectations including successful deliverables achievement
- Collect, analyze and interpret program data to identify trends, patterns, and performance indicators
- Generate reports and presentations to communicate findings and insights to key stakeholders
- Make data-driven recommendations for operational improvement and strategic decision making to enhance program impact and effectiveness
- Ensure seamless program/platform operations, operational efficiencies, and make certain materials and activities are executed in full alignment with client standards
- Exhibit and foster collaborative behaviors with client cross functional teams for seamless program operations, enhanced operational efficiencies and metrics reporting
- Function as business owner for Working Practice Document/Governance/Call Guides
- Function as business owner for Salesforce, CRM, and any other business platforms
- Identify opportunities to streamline efficiency within the CDL team
- Implement standardized processes and best practices to ensure consistency and productivity
Skills
- BA/BS in life sciences or biostatistics
- 5 years pharma experience
- 2+ years leadership experience
- Outstanding analytical and technology skills
- Excellent communication and collaboration skills
- Problem-solver, highly effective at identifying, analyzing, and turning insights into actionable strategy
- Operates successfully in a matrix environment
- Focuses on results and prioritizing goals
- Pharma data analytics and reporting experience
- Operations experience
Benefits
- Position is remote
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