Note: The job is a remote job and is open to candidates in USA. GardaWorld is a global security services company providing tailored security solutions. The Strategic Account Manager will oversee high-impact security accounts, lead security and crisis management initiatives, ensure contractual and KPI compliance, manage client relationships and billing, and guide complex projects while supporting operational excellence.
Responsibilities
- Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences
- Responsible for the maintenance and update of all business databases, such as CRM and ERP systems
- Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams
- Conducts periodic reviews of MSA compliance at both branch and site levels as necessary
- Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams
- Formulates, executes, and assesses comprehensive security and crisis management strategies
- Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments
- Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record
- Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship
- Comprehends, fulfills, and upholds the contracted KPIs for the account client
- Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence
- Takes charge of data analysis and the preparation of internal reports for client management
- Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor
- Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations
- Other duties as directed by leadership
Skills
- * Authorized to work in the United States
- * 5+ years of successful experience in security operations management
- * Proven leadership and team management abilities
- * Strong analytical, organizational, and decision-making skills
- * Excellent written and verbal communication across all levels
- * Highly detail-oriented and deadline-driven
- * Self-motivated, adaptable, and able to thrive in a fast-paced environment
- * Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
- * Strong grammar, spelling, and documentation skills
- * Positive attitude with strong ethics and alignment to company values
- * Ability to build effective relationships with colleagues, clients, and vendors
- * Comfortable working under pressure and managing multiple priorities
Benefits
- Remote/home-based work arrangement; candidates must reside on the East Coast and be willing to travel up to 30% as business needs require.
- Medical, dental, and vision insurance plans
- 401(k) with employer matching contributions
- Paid time off (PTO) policy
- Paid holidays
- Disability coverage
- Life insurance options
- Career growth opportunities at GardaWorld
Company Overview