Note: The job is a remote job and is open to candidates in USA. Passport is a company focused on shipping and logistics solutions for eCommerce brands and warehouse partners. The Strategic Account Manager will drive expansion revenue across a portfolio of third-party logistics providers by developing account plans, identifying adoption and cross-sell opportunities, building stakeholder relationships, and partnering with Sales to close revenue.
Responsibilities
- Own expansion revenue within your 3PL portfolio by identifying, developing, and closing opportunities to grow Passport’s footprint across warehouse clients
- Build and execute account plans that map stakeholders, uncover whitespace, and drive multi-threaded engagement
- Proactively identify and create opportunities for new brand adoption, cross-sell, and referrals within each warehouse
- Partner closely with Sales to convert expansion opportunities into closed revenue
- Develop strong relationships with decision-makers and influencers across operations, leadership, and commercial teams within 3PLs
- Position Passport as a strategic growth lever for warehouses and their brands—not just a shipping solution
- Stay deeply informed on Passport’s product and the broader eCommerce/logistics landscape to lead value-driven conversations
- Act with urgency to remove blockers, while maintaining a focus on long-term account growth—not just short-term issue resolution
Skills
- 2–5 years of experience in account management, business development, sales, or consulting with a clear track record of driving growth
- A strong bias toward action and revenue ownership—you don't wait for opportunities, you create them
- Proven ability to navigate and influence complex organizations and stakeholders
- Excellent communication skills, with the ability to sell ideas and influence decision-makers
- Comfort operating in ambiguity—you can build the playbook while executing it
- A commercial mindset: you naturally connect customer needs to business outcomes and expansion opportunities
- Resourcefulness—you figure things out and move quickly
- Bachelor's degree or equivalent experience
- Willingness and ability to travel regularly (15-25%) to build relationships and drive account growth
- Experience in warehouses, eCommerce, or logistics is a plus, but not required
Benefits
- Competitive equity package
- Healthcare, dental, and vision
- 401(k)
- Monthly fitness stipend
- Monthly phone/internet stipend
- 100% remote work environment
- Company-issued laptop
- Unlimited PTO
- Themed happy hours
- Quarterly team virtual gatherings
- Annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work setup stipend
Company Overview