Note: The job is a remote job and is open to candidates in USA. CAI is a global services firm that unites talent and technology to support clients across public and commercial sectors. The Staffing Account Manager drives staffing placements, oversees delivery quality, coordinates recruiting and onboarding activities, and serves as the primary contact for placed employees and assigned accounts. The role also manages compliance, account communications, workforce recommendations, proposals, renewals, and staffing strategy.
Responsibilities
- Partner with recruiters to drive timely, accurate delivery of qualified candidates against open requisitions
- Provide detailed job specifications and feedback on candidate submissions to keep delivery aligned with client requirements
- Coordinate interviews, onboarding activities, and orientation for new employees
- Monitor the success of placements and proactively resolve issues to keep fulfillment on track
- Maintain oversight of client project updates, engage with existing employees, and provide staffing recommendations based on observations and insights
- Serve as the single point of contact for placed employees throughout their assignment
- Monitor employee compliance with mandated training/certifications
- Initiate and follow up on timesheets and expenses
- Serve as the point of contact for assigned accounts, managing day-to-day communication and responsiveness
- Work as a liaison between multiple internal teams (HR, Finance, and Talent Acquisition) to keep placements and account operations running smoothly
- Support both newly awarded work and long-standing accounts with equal focus
- Identify opportunities for additional staffing support within existing accounts and share insights with the Business Development team
- Support proposals and pitches with staffing and workforce solutions expertise as needed
- Support contract renewal processes to ensure continued service
- Stay informed on staffing trends, market dynamics, and competitor activity to inform placement strategy
Skills
- Bachelor's degree in Business, Human Resources, or related field, or equivalent professional experience
- 3+ years of experience in staffing, recruiting, or account/program management, preferably in a competitive/high-volume environment
- Strong organizational skills with the ability to manage multiple accounts, placements, and priorities simultaneously
- Working knowledge of employment compliance requirements (timesheets, certifications, onboarding documentation)
- Proficiency with ATS/CRM systems and Microsoft Office (Excel for tracking placements and compliance)
- Excellent communication skills to serve effectively as a liaison across HR, Finance, and Talent Acquisition
- Ability to safely and successfully perform the essential job functions
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- All candidates must be eligible to work without need for sponsorship by employer
Benefits
- Full-time and remote
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement account access
- Paid time off
- Paid sick leave and/or other paid time off as provided by applicable law
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