Note: The job is a remote job and is open to candidates in USA. Kantar is a data, insights and consulting company that helps organizations understand people and succeed through human understanding and advanced technologies. The Director of Qualitative Program Management leads complex, high-visibility qualitative research programs for technology clients, serving as both a strategic advisor and operational leader. The role oversees global initiatives, manages senior stakeholder relationships, mitigates risks, and drives execution and operational excellence.
Responsibilities
- Serve as a trusted advisor to stakeholders across product, marketing, UX, research, innovation, AI, cloud, and technology organizations
- Lead client conversations with confidence, bringing recommendations and solutions rather than simply reporting status
- Connect research activities to broader business objectives, strategic priorities, growth opportunities, and decision-making needs
- Guide clients through complex challenges by providing clear points of view, trade-offs, and actionable recommendations
- Build long-term partnerships that strengthen client confidence, retention, and growth
- Oversee multiple concurrent qualitative research programs and strategic accounts
- Drive end-to-end execution across large-scale, multi-market and global initiatives
- Establish operational frameworks that enable teams to execute consistently and efficiently
- Anticipate risks, remove barriers, and implement mitigation strategies before issues impact delivery
- Create clarity and accountability across complex stakeholder groups and workstreams
- Proactively manage scope, recruitment challenges, and timeline realities. You are expected to present options, trade-offs, and clear recommendations rather than simply escalating problems
- Partner closely with researchers, moderators, project managers, recruitment partners, vendors, operations teams, and client stakeholders
- Apply a strong understanding of qualitative methodologies, recruitment feasibility, screeners, participant management, and study execution
- Manage highly customized research programs requiring precision, adaptability, and exceptional attention to detail
- Translate ambiguity into structured plans, clear deliverables, and actionable next steps
- Identify opportunities to improve processes, scalability, and operational efficiency
- Serve as the primary point of contact for senior client stakeholders and internal leadership teams
- Navigate difficult conversations with confidence, professionally pushing back on unrealistic timelines or scope creep when necessary to protect delivery quality and client satisfaction
- Foster a 'Revenue Protection' mindset by recognizing that seamless operational execution is a direct driver of client retention and future account growth
- Facilitate alignment across cross-functional teams, ensuring information flows effectively and decisions are clearly documented
- Navigate conversations around scope, feasibility, timelines, budgets, and changing priorities while preserving strong client relationships
Skills
- · A strategic thinker who understands both research and business outcomes
- · Comfortable managing ambiguity and operating with incomplete information
- · Exceptionally proactive and solutions-oriented
- · Calm and composed under pressure
- · Capable of influencing senior stakeholders and inspiring confidence
- · Operationally rigorous with outstanding attention to detail
- · Skilled at balancing client needs with delivery realities
- · Equally comfortable leading executive conversations and diving into execution details when needed
- · 6+ years of experience in qualitative research, insights consulting, program management, project leadership, operations, or client services
- · Experience supporting enterprise-level technology companies or complex B2B organizations
- · Strong understanding of qualitative research methodologies and participant recruitment
- · Proven success managing complex, multi-market, multi-stakeholder initiatives
Benefits
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with match
- Tuition Reimbursement
- Commuter benefits
- Unlimited PTO
- Flexible approach to working arrangements that supports employee health and wellbeing
Company Overview
Company H1B Sponsorship