Note: The job is a remote job and is open to candidates in USA. PatientPoint is hiring a Staff Technical Program Manager to lead complex, cross-functional enterprise transformation programs. The role initially focuses on implementing and driving adoption of the Customer Data Platform and advancing AI initiatives across Product and Technology.
Responsibilities
- Lead complex, cross-functional transformation programs spanning Product, Engineering, Data, Security, Operations and external partners
- Build integrated plans across priorities, milestones, dependencies, risks, decisions and readiness
- Establish clear operating cadences and executive visibility for complex programs
- Anticipate risks and dependencies and drive resolution before they materially impact outcomes
- Bring the right leaders together to resolve cross-functional issues and drive timely decisions
- Translate strategic priorities into executable plans with clear ownership and measurable outcomes
- Step into ambiguous or high-priority initiatives where additional structure and program leadership are needed
- Help shape and drive strategic AI initiatives across Product and Technology and structure to pilots and cross-functional initiative
- Lead end-to-end program execution for the Customer Data Platform across Data, Product, Engineering, Ad Tech, Security, Privacy and business teams
- Coordinate platform implementation, integrations, dependencies, readiness and adoption
- Ensure CDP initiatives have clear ownership, milestones, success measures and decision paths
- Connect technical delivery to business use cases and adoption
- Create visibility into program health, risks, dependencies and outcomes for senior leaders
- Engineering, Data and Security leaders to support responsible and practical adoption
- Serve as a senior program leadership partner to Product, Engineering, Data and business leaders
- Challenge assumptions, commitments and plans constructively when risks or dependencies are not sufficiently understood
- Escalate material risks or unresolved decisions with clear context and a recommendation
- Influence across functions without relying on direct authority
- Partner with the broader Tech PMO team to strengthen consistent program and portfolio practices
Skills
- 8+ years of technical program, transformation or technology delivery experience
- Demonstrated success leading complex, multi-team technology programs
- Hands-on experience delivering a Customer Data Platform implementation, from vendor selection or build through integration and adoption
- Experience working across Product, Engineering, Data, Security, Operations and business teams
- Strong technical literacy and credibility with Product, Engineering and Data leaders
- Deep experience in integrated planning, dependency management, risk management and executive communication
- Ability to create structure and momentum in fast-moving, ambiguous environments
- Strong stakeholder-management and facilitation skills
- Demonstrated ability to influence across functions without direct authority
- Strong systems thinking and the ability to connect technology execution to business outcomes
- Experience leading platform implementations, vendor integrations or technology transformation programs
- Experience helping teams adopt AI or other emerging technology responsibly, moving from pilots to scaled, governed practice
- Experience in healthcare or another regulated environment, including privacy and security review
Benefits
- For full-time teammates: flexible time off to recharge.
- For full-time teammates: hybrid work options.
- For full-time teammates: mental and emotional wellness resources.
- For full-time teammates: a 401K plan.
Company Overview
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