Note: The job is a remote job and is open to candidates in USA. Group 1001 is hiring an Operations Data Product Owner to turn data, analytics, and AI capabilities into operational decisions and workflow changes. The role owns the operations data portfolio, interprets insights, drives adoption, and partners with a central data team on delivery and governance.
Responsibilities
- The portfolio. Translate the operations strategy into a prioritized set of the problems most worth solving with data, analytics, and AI. Separate a structural opportunity from quick win noise and own the call on what's worth doing
- The interpretation. Turn data into a narrative that changes a specific decision. Be the point of insight operations leadership turns to and hold your ground when the data contradicts the plan
- The last mile. Drive insight into the real workflow and the moment of decision; you own whether it gets adopted, not just whether it gets delivered
- The hand-off. Qualify what's worth putting into the build queue, write the specs that make a hand-off succeed (clear definitions, the rules a shared data dependency must hold, and what “done" means), and judge whether what comes back is right
- The AI agenda for ops data. As more of the work involves AI, help shape and qualify where it’s worth applying, and represent operations in how those capabilities get used and governed
- Success is measured on outcomes, not output- Decisions are changed and value is realized in the operation
- The right problems - the most important data problems are the ones being worked, in priority order
- Adoption – insight is embedded in real workflows and trusted by the people making the calls
- Partnership health – use cases are co-owned with the central data team and land cleanly, with no work thrown over the wall. One operational decision changed for the better is the job working
Skills
- 8+ years in a data product owner, analytics, or data-SME role, with a track record of data work that changed a business outcome, not just reports delivered
- Real fluency with operational data and reporting; you can read a messy data landscape and say what matters
- Analytical judgment: you can interrogate data and models critically and interpret them soundly without needing to build them yourself
- Comfortable partnering with a central data organization without turf friction
- Communication and influence: you turn analysis into decisions, earn the trust of senior stakeholders, and can hold a point of view, including an unpopular one
- Applied AI fluency: conversant in what AI and agentic capability can and can't do, and where it's worth applying
- Working knowledge of the modern data stack (Snowflake and the tooling around it) so you can speak the builders' language
- Intellectual curiosity: you ask why the data looks the way it does, dig into discrepancies, and keep learning
- How you work with people matters as much as what you know: empathy and the instinct to read the room; you give feedback as a question and take it without ego; you stay flexible when plans shift, because they always
- Contact center or operations domain experience
- Ideally, you've sat as the embedded data owner next to a central data team before
- Insurance, financial services, or other regulated-industry background
- Hands-on experience defining dashboards or data products that teams use
Benefits
- Employees who meet benefit eligibility guidelines and work 30 hours or more weekly may enroll in Group 1001’s benefits package.
- For eligible employees and their families: comprehensive health, dental, and vision insurance plan options.
- For eligible employees: Basic and Supplemental Life Insurance, Short and Long-Term Disability.
- All employees, regardless of hours worked, have immediate access to the Company’s Employee Assistance Program and wellness programs; no enrollment is required.
- Employees may participate in the Company’s 401K plan, with matching contributions by the Company.
- Remote work
Company Overview
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