Note: The job is a remote job and is open to candidates in USA. SentinelOne is an AI-native cybersecurity company that delivers autonomous protection across endpoint, cloud, identity, data, and AI systems. The company is seeking a Staff Program Manager to build and scale its Partner-Led Services program within Professional Services, with responsibility for operational strategy, partner governance, performance management, and cross-functional alignment.
Responsibilities
- As an individual contributor, you will partner closely with Professional Services leadership to define and operationalize our ongoing engagement with service delivery partners, ensuring shared customers receive implementation services that meet SentinelOne's quality standards and set them up for success
- Support the definition and execution of the operational strategy for partner-led services delivery
- Help govern and manage partner performance, including the design and administration of SLAs and KPIs that hold partners to SentinelOne's quality standards
- Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations
- Partner with Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle
- Act as a subject matter expert on partner-led services operations, sharing knowledge and best practices with colleagues as the program scales
Skills
- We're looking for people who are relentlessly curious and committed to continuous learning
- AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts
- Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
- This role demands a strategic operator with experience in partner-led delivery services, who understands the incentives and controls required to foster an ecosystem of partners motivated to deliver high-quality services to our customers
- 5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models
- Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale
- Strong track record operating in metrics-driven environments, with a focus on outcomes such as customer satisfaction and partner quality scores
- Experience with service delivery operations, including KPI and quality control design
- Proven ability to collaborate and drive alignment across cross-functional stakeholders, including sales, product, legal, operations, and customer experience
- Experience supporting AI adoption within services delivery, identifying opportunities to meaningfully impact the quality of services provided
- Ability to thrive in a dynamic, fast-paced environment
- Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
- Home office allowance
- Mobile phone reimbursement
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
Company Overview
Company H1B Sponsorship