Note: The job is a remote job and is open to candidates in USA. Grafana Labs is hiring a Staff FrontEnd Engineer for its Application Core Services Usage squad. The role builds and operates customer-facing portals, backend services, APIs, and integrations that support customer usage calculations, billing, provisioning, and account management.
Responsibilities
- Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services that power core customer usage and billing workflows
- Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using modern frontend technologies (TypeScript, React)
- Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces (AWS, Azure, GCP)
- Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation
- Collaborate across product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features
- Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve system observability and operational resilience
- Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges
- Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations
- You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks
- Writing efficient, readable, and easy to maintain code
- Designing new microservices or systems
- Collaborating with teammates and other departments to reach consensus on proposed solutions
- Coordinating with product and UX when needed
- Responding to customer requests and feedback
- When ready, participating in our follow-the-sun OnCall rotation
- Participating in team decisions, such as roadmap planning and prioritization
Skills
- You have at least 1 year of fully remote work experience
- You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …)
- Strong professional experience with backend technologies (Golang, Node.js) as well as modern frontend web development (TypeScript, React)
- Care deeply about developer and user experience and the quality of the products that you work on
- Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer's hands in a self-driven way
- You write clean, robust, well-tested software that other engineers can understand, operate, and maintain
- Have experience with mentoring junior engineers in a collaborative but asynchronous environment
- Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively
- You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions
- Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
- Experience with high-volume usage metering, billing engines, or customer-facing cost management applications
- Experience designing, building, and maintaining integrations with third-party business systems (e.g., NetSuite, Salesforce, Cloud Marketplaces)
- Experience with frontend component libraries, design systems, and modern CSS-in-JS tooling
- Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and SaaS provisioning/tenancy patterns
- Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems
- Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch
Benefits
- All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
- 100% remote, global culture
- Tackle meaningful work in a high-growth, ever-evolving environment.
- Open decision-making and regular company-wide updates.
- Autonomy and support to ship great work and try new things.
- Community-driven values that shape how we work.
- High-trust, low-ego culture that values outcomes over optics.
- Defined opportunities to grow and develop your career.
- Transparent, involved, visible, and approachable leadership.
- Smart, supportive colleagues who care deeply about what they do.
- In-person onboarding to learn about the company and how it works.
- Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days; subject to local legislation.
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