Note: The job is a remote job and is open to candidates in USA. SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. As a Staff Strategic Customer Success Manager, you will serve as a trusted strategic advisor and technical partner to enterprise customers, guiding them through deployment and long-term adoption of AI security solutions.
Responsibilities
- Own executive relationships across a portfolio of strategic enterprise customers, developing success plans aligned to business objectives and AI adoption goals
- Lead complex customer onboarding and deployment projects from kickoff through production rollout, building implementation plans, timelines, and risk registers
- Coordinate cross-functional teams — Product, Engineering, Professional Services, TAMs, Support, and Sales — to ensure successful execution and remove blockers
- Conduct Executive Business Reviews, roadmap discussions, health assessments, and strategic planning sessions to drive adoption, retention, and expansion
- Partner with Product and Engineering to relay customer feedback, and maintain accurate customer health, deployment, and risk data in Salesforce and CS platforms
Skills
- 3-5 years of Customer Success, Technical Account Management, Professional Services, Solutions Engineering, or Technical Program Management experience supporting enterprise customers
- Demonstrated experience leading complex enterprise software deployments or implementation projects
- Strong project management skills across multiple workstreams, timelines, dependencies, and executive communications
- Experience partnering with Security, IT, Infrastructure, Engineering, or DevOps teams, with a solid understanding of SaaS deployment methodologies
- Excellent communication and presentation skills, including experience presenting to executive leadership
- Enterprise security or AI governance experience is a plus
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
- Home office allowance
- Mobile phone reimbursement
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
Company Overview